Good to know
|Distance to city centre||2.1 km|
|Distance to airport||22.5 km|
Time of year
Show reviews that mention
|airport to hotel||in 14 reviews|
|entertainment nightly||in 2 reviews|
|free wifi||in 10 reviews|
|great location||in 9 reviews|
|limited quantity||in 3 reviews|
|ocean||in 10 reviews|
|pool area||in 15 reviews|
|rocky beach||in 24 reviews|
|rooms were very nice||in 3 reviews|
|service and the food||in 46 reviews|
|shuttle service||in 20 reviews|
|smell sewage||in 3 reviews|
|staff is great||in 43 reviews|
|wedding group||in 2 reviews|
Restaurants-food is excellent. Pool and outside staff was GREAT
The front desk refuse to provide me a room closer. I'm a cancer patient and as a consequence I get tired very easily. I just wanted a room closer. They gave me the furthest away room. Other than the front desk staff everyone was so friendly, courteous and polite staff ever.
Loved the fresh juices at breakfast restaurants and great selection of ceviches at the Mercado de Dolores. The buffet food exceeded my expectations, we preferred it to the reservations-only restaurants! The one-bedroom suite was so spacious and perfect for allowing privacy for my family.
I wish more of their cocktails were made with fresh fruit instead of syrups. It is true that the beach has tons of brown seaweed and is small. I didn't mind too much because the pools were so great, but a nice beach would have totally wowed us. I also wish they heated the pools a little more. The large pool with the water slide was too cool for me to be comfortable in. Our one-bedroom suite was great, but there were no electrical outlets on the same wall as the pull-down murphy bed, which for us meant we had to pull the mattress onto the floor to sleep closer to the outlets behind the TV.
The buffets are tasty and varied . Food and drinks* are included and available all day. ( * pay extra for wines other than the house wine, which is poor and for premium brand liquor ) . The " restaurants " let you enjoy a sit down meal instead of self service , the food in the restaurants is mediocre . The waiters and cleaning staff are very friendly and accommodating . The property is immaculate, public and private areas are constantly being maintained. Rooms are serviced twice per day. The pools are lovely .
This is not a beach/ ocean to play in - the ocean floor is very rocky , the water is not inviting and the beach is just a narrow short walk - but its has ocean atmosphere , the pools are lovely and overlook the ocean and none of the guests seemed to mind the lack of real beachfront . The reception desk tried to up-sell us on the room at check in , Extras are expensive .
I LOVED this resort, friendly staff, gorgeous views, and we went during October's off season so it wasn't crowded at ALL. Paying for wifi extra is kind of ridiculous with it being 2018...and extra charges for pool towels...other than that there was always something to eat, drink or do and we had a wonderful time. Thank you
Sadly, the ocean shore was all brown and locals/staff said it's been getting worse over the past few years. The air the entire time smelled like eggs due to the rotting seaweed in the ocean making it the brown color. Not many people stayed on the beach because of it...hopefully that gets better someday...it's really sad to see that..Also the paid wifi is silly. Reservations for restaurants also fill up quickly. I don't think kids should be allowed at the nicer dinner spots either. Screaming kids aren't really my idea of a romantic dinner.
Nestled on the beach, this Puerto Morelos property is within 2 mi (3 km) of Ojo de Agua Beach, Puerto Morelos Reef, and Artisans Market. San Jose Catholic Parish and Puerto Morelos Town Square are also within 2 mi (3 km).
based on 1,939 reviews
Things to know
- Nice building
- Friendly service
- Friendly atmosphere
Policies vary by room type and provider.
Most popular landmarks
- Dr. Alfredo Barrera Marin Botanical Garden 1.9 km
- Puerto Morelos Town Square 2 km
- Puerto Morelos Lighthouse 2.1 km
- Crococun Zoo 5.2 km
- Bonanza Ranch 7.4 km
- Arrecife de Puerto Morelos National Park 10.2 km
|Playa Del Carmen||30.9 km|