Residencial Porto Novo

My husband and myself did not like anything at all about this residential. The owner did not engage in any conversation, was unpleasant and unhelpful and was only interested in counting the money that he asked for upfront upon arrival.

We now realize the reason the owner asks for payment immediately upon arrival does this is because if he didn't get the money upfront, no- one would pay to stay there - they would take one look inside the rooms and turn around and go elsewhere. Its depressing, dated, and badly maintained. There were some kind of bugs in the bed which bit us - maybe fleas? The wardrobe absolutely stank - really unclean. The bedclothes felt unclean as well as having little mites on the sheets. The owner is so mean, he disconnects lights all around the place making it even more depressing. We had to ask for light bulbs for our room as it was too dark to see. There should be 2 candlelight bulbs over each bed - we were informed that they only provide 1 over each bed unless asked for. The lift was switched off each night and the lights near the lift. It was so dark and dismal! The so called terrace which we paid extra for, was like a prison - absolutely no charm whatsoever. The owner and staff provided no conversation, no rapport whatsoever. We were made to feel unwelcome. Maybe they were astounded that they actually had a guest staying at their bleak residencial. Top tip = sell up - move on and retire. Sell it to someone who cares about having guests and is proud of their establishment instead of made to feel unwelcome and a nuisance. This is the worst hotel that my husband and I have ever stayed in. Appalling. We are still scratching now. Steer clear of this awful place - that's our advice.

The staff was friendly and we stayed in a room that had what we paid for.

We were on the same floor as the reception desk (1st floor?) & I'm sure it would have been better if we were on a higher floor. The room was very hot, the window opened onto a hallway and not outside, and the facilities need updating.

The staff were really nice, perhaps the only good thing about the place.

You could hear almost everything the neighbours were doing; snoring, tv, etc. The lights went out in the morning and we had to do everything in the dark. The pictures look a lot nicer than the room we were in, it didn't even have windows.