| Pick-up location | Porto |
|---|---|
| Rental locations | 78 |
| Airport locations | 34 |
Agent lied about rate for upgrade
Cons: Price charged by Hertz was not in line with price quoted to me by Hertz agent.
Free upgrade
Pros: We got a Mercedes for our drive due to a lack of opals which was great! Staff was also pleasant
Cons: Water times were really long.
Feel cheated by Hertz
Cons: They did not inform us of the right gas for the car in a confusing country when it came to gas (Portugal). As a result, the car broke down after we filled up the car. We connected with the roadside assistance team who continually promised that help would come in
"30 to 45 minutes". We ended up standing on the side of the highway in Portugal for over 4 hours, at which point a tow truck driver and ill equipped taxi showed up to help us. The tow truck driver assured us we would not pay for the problem. After 5 hours, the taxi finally got us to a new Hertz location (although they were about to close and would have closed and left us stranded if we had not called to guarantee that someone would be there within their stated hours to help us).
After giving us a replacement car, we had to alter our trip to deal with the delay we incurred, and spent more money due to Hertz. When we returned the car, they charged us for the mistake they caused and didn't provide anyone to receive a complaint or explain their decision.
This review will likely have limited impact on Hertz, but hopefully people can avoid a company and team in Portugal that clearly didn't care about their customer, their well-being, or providing anywhere close to a satisfactory experience.
Pros: Communication was good. Staff was friendly and helpful.
Easy, problem free dropoff
Pros: Quick service, nice staff
No hassle rental
Pros: No problems getting type of car ordered. Business was clean and orderly. Car was clean and in good working order.
Cons: Nothing...no complaints.
El terrible
Pros: Location
Cons: Over billed, small crappy car.
Excellent, highly recommend
Pros: No fee to drop car off in Lisbon airport (rented out of Porto). I know this is not necessarly standard or applicable to all one way rentals through Hertz, but for me it was the reason I went with them.
Ended up with great front office staff, very affordable rental price. Clean car, no hassles or hidden surprises. I think I drove ~500 km and paid more in petro than for the 4 day rental. Front office was also very understanding of my wish to use personal credit card insurance coverages and did not push their insurance on me. I appreciate that. I don't speak very much Portuguese, they spoke excellent English. The staff member took time to explain the inner functions of the car, took detailed examination of any damages prior to my rental. All things I look for in quality service.
Cons: Honestly, there really is nothing I found dissatisfactory. If anything, the check out process was quite rushed, but reasonably so, they are very busy at the airport with continual stream of cars to be checked in. I felt like he didn't explain or take time to ensure me there were no damages or extra fees upon check out, but like I said, they are busy and thankfully I survived without any scratches or window shield chips!
Do not buy insurance via Kayak for our of country
Pros: The issues is with Kayak . They recommended to buy US insurance for International car rent. It was completely waste of money and I had to buy local insurance
Free upgrade
Pros: We got a Mercedes for our drive due to a lack of opals which was great! Staff was also pleasant
Cons: Water times were really long.
Pros: Communication was good. Staff was friendly and helpful.
No hassle rental
Pros: No problems getting type of car ordered. Business was clean and orderly. Car was clean and in good working order.
Cons: Nothing...no complaints.
Excellent, highly recommend
Pros: No fee to drop car off in Lisbon airport (rented out of Porto). I know this is not necessarly standard or applicable to all one way rentals through Hertz, but for me it was the reason I went with them.
Ended up with great front office staff, very affordable rental price. Clean car, no hassles or hidden surprises. I think I drove ~500 km and paid more in petro than for the 4 day rental. Front office was also very understanding of my wish to use personal credit card insurance coverages and did not push their insurance on me. I appreciate that. I don't speak very much Portuguese, they spoke excellent English. The staff member took time to explain the inner functions of the car, took detailed examination of any damages prior to my rental. All things I look for in quality service.
Cons: Honestly, there really is nothing I found dissatisfactory. If anything, the check out process was quite rushed, but reasonably so, they are very busy at the airport with continual stream of cars to be checked in. I felt like he didn't explain or take time to ensure me there were no damages or extra fees upon check out, but like I said, they are busy and thankfully I survived without any scratches or window shield chips!
Agent lied about rate for upgrade
Cons: Price charged by Hertz was not in line with price quoted to me by Hertz agent.
Feel cheated by Hertz
Cons: They did not inform us of the right gas for the car in a confusing country when it came to gas (Portugal). As a result, the car broke down after we filled up the car. We connected with the roadside assistance team who continually promised that help would come in
"30 to 45 minutes". We ended up standing on the side of the highway in Portugal for over 4 hours, at which point a tow truck driver and ill equipped taxi showed up to help us. The tow truck driver assured us we would not pay for the problem. After 5 hours, the taxi finally got us to a new Hertz location (although they were about to close and would have closed and left us stranded if we had not called to guarantee that someone would be there within their stated hours to help us).
After giving us a replacement car, we had to alter our trip to deal with the delay we incurred, and spent more money due to Hertz. When we returned the car, they charged us for the mistake they caused and didn't provide anyone to receive a complaint or explain their decision.
This review will likely have limited impact on Hertz, but hopefully people can avoid a company and team in Portugal that clearly didn't care about their customer, their well-being, or providing anywhere close to a satisfactory experience.
El terrible
Pros: Location
Cons: Over billed, small crappy car.
Do not buy insurance via Kayak for our of country
Pros: The issues is with Kayak . They recommended to buy US insurance for International car rent. It was completely waste of money and I had to buy local insurance
Pros: Overall the experience was good. Picked up and dropped off just fine.
Cons: No place to park car when picking up/dropping off. You have to kind of pull the car up on the side walk. It would have been nice to have been told about the tolls and speed traps in a little more detail.
Pros: Overall process was quick and easy. Very nice agent.
No cars
Cons: No cars available when we arrived had to wait 1 hr for a vehicle to be dropped off before we were processed
Pros: Very professional service! Great car, we were given a diesel for the price of a petrol due to availability and it proved a real benefit as the low end torque was very useful in the hilly terrain of Portugal. I would recommend paying the extra for a diesel.
Cons: I bought full coverage primary insurance from Kayak, but this wasn't recognized by the rental agency. I fault Kayak for this as it was not made clear at the time of booking that I would have to provide a deposit anyway. Poor and misleading service by Kayak
Pros: Overall process was quick and easy. Very nice agent.
Pros: Very professional service! Great car, we were given a diesel for the price of a petrol due to availability and it proved a real benefit as the low end torque was very useful in the hilly terrain of Portugal. I would recommend paying the extra for a diesel.
Cons: I bought full coverage primary insurance from Kayak, but this wasn't recognized by the rental agency. I fault Kayak for this as it was not made clear at the time of booking that I would have to provide a deposit anyway. Poor and misleading service by Kayak
Pros: Overall the experience was good. Picked up and dropped off just fine.
Cons: No place to park car when picking up/dropping off. You have to kind of pull the car up on the side walk. It would have been nice to have been told about the tolls and speed traps in a little more detail.
No cars
Cons: No cars available when we arrived had to wait 1 hr for a vehicle to be dropped off before we were processed
Excellent n easy pick up n drop off.
Pros: Reserved full size sedan automatic, as cheap as manual when rented. They subbed a luxury automatic sedan. Nice....just large for narrow streets.
Cons: Extremely poor customer service. The wait was about 90 minutes to pick up the car; it took them about 15 minutes to process each customer, mostly because of extremely high-pressure attempts to sell expensive CDW. Staff were thoroughly rude and unhelpful.
In the past 72 hours, the cheapest hire cars were found at OK RENT A CAR ($15/day), DRIVEONHOLIDAYS ($18/day) and SURPRICE CAR RENTAL ($19/day).
Based on ratings and reviews from real users on KAYAK, the best car rental companies in Porto are Alamo (8.7, 6475 reviews), Avis (7.6, 2245 reviews), and Hertz (7.4, 3855 reviews).
In the last 72 hours the cheapest hire car price was found at OK RENT A CAR Avenida Mário Brito 4055 null (11 kilometres from the city centre).
Take a look at our extensive car hire location map to find the best hire cars near you.
To navigate through the narrow streets and find one of the scarce parking spaces within the city, travelers should choose a smaller car, if not a two-seater (depending on how much space is needed). Families can opt for a minivan, which will conveniently accommodate the whole family without being too bulky.
All the speed limit signs in Portugal are given in kilometers per hour. For driving within the Old Town and the narrow lanes, walking speed is recommended. Generally 35 kph (ca. 21 mph) is permitted in residential areas. Country roads and urban arterial roads allow between 55 and 88 kph (34-54 mph), whereas on highways drivers can speed up to 120 kph (74 mph). It is, however, always important to look out for speed limit signs and follow them.
Petrol stations alongside the highways are usually open 24/7, but stations within the city normally close at 10 PM and open at 7 AM again. The average price for petrol in Porto is around €1.60 per liter, which is around $1.80.
Porto has some blue zone parking spots, which allow free on-street parking for a limited time. Obtain a cardboard disc at the local police station or ask when picking up the car. Set the clock to when you parked and ensure to return in time. Alternatively, parking lots and garages are always a good option, as on-street parking is limited and other cars may block you if parked on the side of the road.
