Poor
1.0
Pros:
Nothing we had connecting rooms that were good but the mattress suck, it was cold everywhere room, hall, lobby. To top it all off is there was a big ward of chewing gum stuck to the headboard of my room, I took picture and showed the person at check out, didn't seem to care so asked for the regional manager and she gave me a card. I have not called yet because My friend was there for surgery in Portland and has been in recovery.
Cons:
YOU TELL ME, IT IS YOUR BUSINESS YOU SHOULD OBVIOUSLY KNOW ALREADY THIS IS A HOTEL WITH PROBLEMS I AM SURE I AM NOT THE ONLY CUSTOMER TO COMPLAIN. IT WAS UNACCEPTABLE COVID OR NOT IF OPEN YOU SHOULD KEEP YOUR HOTELS HELD TO THE SAME STANDARDS.
Poor
1.0
Pros:
I liked the location.
Cons:
When we arrived we were given a dirty room. We got to our room and the bathroom had not been cleaned nor had the sheets been changed. There was sticky residue on the bedside table. So they gave us another room and we went and dropped off our stuff and everything seemed OK but when we returned later that night and opened up the bedding the sheets were dirty. They were all kinds of hairs throughout the bedding long short blonde black as if the sheets had never been changed. There’s no housekeeping during our stay and they said if we needed something to just let them know. We ran out of towels and they didn’t have any clean ones and there were just piles of trash in the hallway for days. There was a straw wrapper on the floor of the hallway by our room for all three days. Cigarette butts in the elevator.
Poor
1.0
Pros:
It was close to the hospital where we needed to be early the next day
Cons:
The property smelt like marijuana on the floor we stayed on. Random people kept knocking on our door at random late hours of the night. It’s startling when your sleeping and someone knocks on your door at midnight. Then again at 2am. Seemed like plenty of guests were partying on a Thursday night while my family was just trying to get some rest before an early morning surgery.
Excellent
8.0
Pros:
Bed was comfy
Cons:
Noise level in hallway after hours was too high.
Excellent
10.0
Pros:
the shuttle bus to take my dad to the hospital at 5 am was amazing… they all were very helpful
Excellent
10.0
Cons:
Hair in the shower
Okay
5.0
Pros:
it was close to my friends house
Cons:
never saw a cleaning service once. no amenities. loud music from early in the morning to late at night. guests not following covid policy.
Excellent
10.0
Pros:
I think what brings me back to this specific clarion other than great location on a budget is the STELLAR customer service. They are so friendly in a real demeanor. Very good at their jobs (Especially since the clintel are well known for being... Alot.
Cons:
Only things that can't be helped during covid like side entrances and the spa.
Excellent
9.0
Pros:
Location
Cons:
I booked for one night and the next day I told them I’m gon book again for same room. So I did tht , when I got back from work all my belongings were taken out of the room! The housekeeper put it all in a Plastic see thru bag and brought to front
Poor
1.0
Pros:
Somewhat close to the airport.
Cons:
It smelled, a couple was physically fighting in a room, as I was checking in I saw so many dogs coming in with guest. Room was old. Shower had hair. Definitely was not what website made it seem.
Poor
1.0
Pros:
Nothing, changed rooms, still horrible, left first thing in the AM
Cons:
It was disgustingly dirty, common areas dirty, room appalling
Excellent
10.0
Cons:
The creamer for the coffee was expired and the packages with the sugar was already open. The coffee maker was kinda gross.
Okay
5.0
Pros:
I choose this Hotel because the company I work for used to hold meetings there & it was nice. It has really gone down hill in the last 4-5 yrs. The halls I couldn't tell you the last time they were vacuumed. The bathroom tile was black in someplaces.
Mediocre
3.0
Pros:
Location
Cons:
Old carpets needing deep clean or replaced. Dust in air unit, which came out when turned on. Dirt on phone. Bed covering was dusty. Hair in tub.
Excellent
8.0
Pros:
Customer service satisfactory
Cons:
Na
Excellent
10.0
Pros:
The price was good and the location and comfortable to rest and sleep. The staff of this hotel is very professional and friendly and the room is very clean.
Excellent
10.0
Pros:
Customer service was above and beyond.
Cons:
I’m hoping they do some remodeling soon aswell as upgrades
Excellent
10.0
Pros:
The kindness and friendliness of the staff.
Good
6.0
Pros:
I have stayed there before so it is a known and reliable commodity
Cons:
the room was cold and heater not running, The Desk attendant lied to me about another rm with working heat- irritating.
Excellent
10.0
Pros:
The staff is very friendly and welcoming.
Good
6.0
Cons:
No internet
Mediocre
3.0
Pros:
Location was good.
Good
6.0
Pros:
It was 6 minutes from the airport and the price was good for the area
Cons:
The dining was quite expensive for hotel food / drink
Okay
4.0
Pros:
It was close to other stores
Cons:
Not very clean . Room only has conditioner and lotion in the room
Excellent
9.6
Good
7.0
Pros:
Size of the room was great! Plenty of room and liked having all the necessities, ie. microwave, refrigerator.
Cons:
Wish the room was cleaner. Seeing someone else’s body hair in the bathroom was a little gross. There also seemed to be a lot of loitering in the lobby making it somewhat uncomfortable coming/going. Alternative locked exit/entrances would be great!
Okay
5.0
Pros:
There’s parking and they don’t over price their rooms.
Cons:
Access and exit.Only one way to go in and out I hope just temporarily due to the COVID-19 pandemic.
Good
7.0
Pros:
Stayed for work not too bad for the price
Cons:
Mold in shower at ceiling
Mediocre
2.0
Cons:
The room was not clean when we checked in. There were hairs in the sink and shower and the towels were yellow and not folded.
Excellent
9.0
Pros:
The hotel was quite Quire
Cons:
No
Good
6.0
Pros:
Pool remained open during Covid-19 with social distancing.
Cons:
No breakfast included in the room booking for free.
Mediocre
2.0
Pros:
Staff was very nice.
Cons:
It was not clean and definitely not disinfected. Not what I want to experience while traveling during covid. Door handles, phone and surfaces were dirty. Beds were full of human hair, shower had mold, big nasty stain on carpet.
Good
7.0
Pros:
Location next door (walking distance) to train and bus station. Very convenient if you have an early morning bus or train to catch.
Cons:
Rooms and decor are tired and in need of updating.
Good
6.0
Pros:
It was easy to get to.
Cons:
Parking was hard to find, the bathroom was dirty there was hair in the bathtub and there was a weird smell on the 4th floor.
Okay
5.0
Pros:
Noon checkout and location
Cons:
Front desk service was good.. but the bartender restaurant server was rude and very unfriendly.
Good
7.0
Pros:
Location was great for being near the hospital and shopping areas
Cons:
Mattress was not comfortable and found hair in the bathtub.
Good
6.0
Pros:
Proximity to bus and train station.
Cons:
I needed help at checkout and was in a hurry, The only front desk agent was talking to two policemen about an incident in the hotel. He didn’t acknowledge me, or say something like “I’ll be right with you.†I finally just put my
Okay
4.0
Pros:
Nothing in this hotel was great
Cons:
Hotel lobby was dirty . Staff was very lazy . I asked for a wake up call and it never rang in my room . Pretty disappointed in it to be honest .
Mediocre
3.0
Pros:
Parking.
Cons:
Worn down.
Mediocre
3.0
Cons:
Room key not activated, I had to return to the front desk to have it activated. Countertop in bathroom was broken. A maid walked into the room without knocking.
Mediocre
2.0
Cons:
Dirty mirror. Broken toilet seat. Disgusting bathroom overall. Is this what’s to be expected from a 3-Star? If so, never again!
Okay
5.0
Cons:
Room was dirty. Waitress staff was not friendly
Okay
5.0
Pros:
Good price
Cons:
The room needed some TLC
Poor
1.0
Pros:
Price, and the shuttle to the airport was nice, as was the shuttle driver. Staff was friendly, although I was disappointed to their reaction when I told them that the refrigerator ruined our food (by freezing everything).
Cons:
1) It was very dirty, including our room, the bathtub and common areas; 2) the freezer was unplugged, so I had to go behind the dresser to plug it in (very nasty back there). Turns out that it froze and ruined our food. Staff didn't seem to care;
Okay
5.0
Pros:
Spacious room.
Cons:
Check in process took way too long. Long line with only one employee who also answered phone calls and answered questions from others not in line.
Okay
5.0
Pros:
Proximity to bus and train station. Made it convenient to catch the 6:30 a.m. bus from Portland to New York City.
Cons:
Very tired rooms and furnishing. Room smelled stale, not fresh.
Okay
5.0
Cons:
It was quite cool in the halls and in our room when we finally did get in.. And the floors in the halls were dirty. Also our room was dirty... For sure the floors and there was mold on the walls in the shower!...:(
Mediocre
3.0
Cons:
This hotel was definitely not worth the price paid. After checking in the room was so damp the chair in the room was wet. The bathroom was also dirty
Poor
1.0
Cons:
The mouse in our room made it impossible to stay. After seeing a note in the lobby about calling the front desk to remove any uneaten food in our room we should have known it was nasty. I don't mind staying in a dated hotel, but unclean and rodents!
Mediocre
3.0
Pros:
Was def not a 3 Star. Expected a fresher nicer appearance hotel. Outdated and Grundgy. Never stay here wgain
Mediocre
3.0
Pros:
Location - walking distance to the train station, a quick trip from the airport and easy to navigate to the old port district. I'd still recommend it despite my note below.
Cons:
We were trapped on a broken elevator and when we finally got out, the manager called maintenance and learned they were aware of it and had called for elevator repair. But they were still letting people us it! No apology, no nothing.
Poor
1.0
Pros:
Nothing
Cons:
Place was a dump... dirty and they did not clean before or during our stay.
Poor
1.0
Pros:
This is the third time this year I stayed in a three star that should have been one!
Excellent
10.0
Excellent
9.1
Pros:
This affordable hotel is great for the price, the amenities are superb and the staff are excellent.
Cons:
Breakfast is not included and the hotel is on the very outskirts of Portland so I’d recommend driving or hailing a Lyft/Uber
Poor
1.0
Pros:
We checked in at 8 pm and that morning we noticed ALOt if black long hairs all over the bath tub !! I will never stay again
Cons:
Yesss al the hair in the bath tub
Excellent
9.1
Pros:
Easy access to where we needed or wanted to go. Staff very helpful with directions. Breakfast staff very friendly and accommodating.
Cons:
Room not attended to on our second day. Apparently they were told we were leaving.
Poor
1.0
Pros:
the room was dirty the trash can in the bathroom was not emptied Coffee machine didn't work there were stains on the couch Bed was not made
Cons:
I didn't like anything about this hotel
Poor
1.0
Pros:
The staff was extremely kind, accommodating and professional.
Cons:
Outdated, loud and stale.
Poor
1.0
Pros:
Price and location
Cons:
The bartender was very rude.
Excellent
9.1
Pros:
the friendly staff
Cons:
The mold on the bathroom ceiling and walls.
Excellent
8.0
Pros:
The location near the train station made this hotel convenient.. Staff was friendly and helpful. Buffet breakfast was solid.
Cons:
Hotel was full of guests, it seems the staff was having a bit of hard time keep up with day to day upkeep. The hallways needed a vacuuming for instance.
Excellent
8.2
Pros:
The hotel was clean the staff seemed friendly enough. They had coffee, tea and cookies in the entrance which was nice. I really liked the size of the room and that it had a mini refrigerator which was extremely helpful for me.
Cons:
The hot water for the shower in my room was not working however I was only there for a half marathon so I didn't bother calling for help at the front desk since I was about to checkout and run a long distance. I'm sure they would have helped if I called about the issue
Excellent
9.7
Pros:
Near baseball, concert venues and easy drive to town. Nice rooms. Nice staff.
Cons:
Hot tub Aweful.
Good
6.0
Pros:
Hotel was clean, convenient to downtown, plenty of parking
Cons:
Front desk was very uninterested-did not even make eye contact upon check in, and restaurant is actually the worst I've ever had in a hotel. This place has potential but needs a little love.
Excellent
8.2
Pros:
clean, comfortable, close to where I needed to be. Food was very good.
Excellent
8.0
Pros:
People at the front desk and in housekeeping were very friendly, helpful and accommodating
Cons:
I had a late check out bc of a race I ran that morning. So I was taking a nap before I left with the do not disturb sign hung on the door. Housekeeping did knock and awoke me even though I was notified that housekeeping was aware of my checkinv out late. Besides that everything was great!
Excellent
8.2
Pros:
Location was great, right off I-295, and minutes from where I wanted to be in the morning. Room was clean. It has a restaurant inside which was convenient. Food (bowl of soup) was OK.
Cons:
Water temperature in shower was extremely hot; I nearly scalded my back when going to turn off water. Also, there were (unused?) hand towels in tub. Did they just fall, or were they left by previous guest?
Good
6.0
Pros:
Good food, comfi bed
Cons:
Bathroom wasn't clean
Excellent
8.3
Pros:
Friendly staff
Cons:
Needs some updating