Grand Hotel Kronenhof

Something almost unbelievable happend to me in this “Grand” Hotel. I decided to go spend two nights there last minute since my favourite hotel the Badrutts Palace was still closed at this time of the year and I hadn’t been at the Kronenhof for a long time and wanted to see how I would like after all those years. I called their reservation department hoping to get a more advantageous deal than online. I asked the lady if I booked directly with them she would be so kind to give me an upgrade from a deluxe single to a deluxe double room for single use, same room just a bit bigger. Her answer was “no I cannot do that that’s a five time upgrade” in a bit mocking way. I told her that logically this was just a normal upgrade but she kept insisting it was a five time upgrade, I tried to reason her but there was no way, so I gave up on this, which was really a pity because both of us knew that this was really the lowest season of the year and giving me that upgrade last minute wouldn’t have cause no trouble at all for her. Then I asked her if she would be willing to give me a better deal than online, she have me a 8€ discount per night if I would book with them directly. I thought it was a joke so I told her I knew that if I’d book online they would have to pay around 15% to the online booking company and asked her if she could give me that discount instead of paying it to that company. Her answer “No I’m sorry”. Ok so I told her that in that case I’d prefer to book online because it gives me certain advantages and is much easier to do, just click a button and everything is set, especially since I was driving at that moment. She said a bit arrogantly “ok you can do that bye bye”. That was already all a very disappointing experience, but wait, the best is coming now, and you won’t believe it. A couple of minutes later I went back to the online booking company and wanted to reserve the deluxe room which I had been looking at since a couple of days already and... it was gone!!!

The pool is nice

The service is not great. I had issues when checking-in (no doorman to pick up the bags), and the process took longer than necessary.