Good to know
|Distance to city centre||3.2 km|
|Distance to airport||53.3 km|
|"Bed extremely comfortable, entertainment great."||(in 6 reviews)|
|"Food had a good varieties"||(in 57 reviews)|
|"Staff were all friendly and helpful."||(in 36 reviews)|
|"Ants in the room ."||(in 11 reviews)|
|"No room view of sea."||(in 10 reviews)|
Time of year
Show reviews that mention
|adult pool||in 6 reviews|
|amazing spa||in 7 reviews|
|awesome staff||in 66 reviews|
|beautiful beach||in 71 reviews|
|brazilian restaurant||in 3 reviews|
|buffet was good||in 7 reviews|
|comfortable beds||in 7 reviews|
|daughter had a blast||in 3 reviews|
|food variety||in 82 reviews|
|great room||in 51 reviews|
|great value||in 7 reviews|
|ocean view||in 12 reviews|
|reservation booking||in 16 reviews|
|shows||in 9 reviews|
|suite room||in 7 reviews|
|tequila||in 7 reviews|
|timeshare||in 8 reviews|
The family section was far away from beach access. Traveling with kids is hard but being so far away from the beach and family pool was very inconvenient. The carts that take you down to the beach would always fill up fast leaving us waiting for 30 min for a ride most of the time!
Location was good, 15 min. by taxi to the Center of town ( Mex$ 120.00). The beach was Paradise! The beach towels very clean and always felt just out of the dryer!! The food offerings at the buffet, the quality and variety for breakfast, lunch and dinner was excellent. The dessert's table were very much the same every day though! All the bathrooms, at any location and time of the day, were perfectly clean and well stocked with toilet paper and air dryers. The Spa services were very good. I had a facial and a pedicure, both persons in charged were excellent! Good shower and number of towels left for the guests, even washcloths that it is not common in Mexico. Comfortable bed/pillows and clean, crispy sheets.
The Internet access and wifi was very bad!! Had to go to the Meeting Point for help to connect and it did not last long. In the bedrooms was specially bad. On the beach, though, in general was a lot better. Another annoying issue, ONLY THREE OUTLETS in the whole room (one for the coffee maker, one in the bathroom and one next to the bed! The Electricity wiring of that place is the most inconvenient. The bedroom was VERY POORLY lit. Light's switches: one ONLY on ONE SIDE of the bed for the whole room (the other side of the bed had none)!! One at the entrance for the whole room; one outside the bathroom for the bathroom and one inside the bathroom for light in the shower and fan. No INDIVIDUAL lights by the bed, or anywhere else, to read. No chair at the desk. The bathroom was very dated and the amenities very poor.
Pay the extra, stay in adults only. Adults only breakfast venue, premier club access,, quietness and location near beach and pool were worth it. Some of the entertainment was really good. Specialty dining was great. Staff was very helpful and really went out of their way to help. If all you want to do is eat, drink, and lay by the pool or on the beach, you will really enjoy it. Going to town, 5th ave, to shop, a $6, cab ride. Pay in pesos, everything is cheaper.
Waiting over an hour to check in, waiting a half hour to check out, no brewed decaf on site, no alcohol free beer, no coffee at 0600. Musty smell in room, beware if you have mold allergies. Small room. You had to be a detective to find out what was going on such as options for catamaran rental, ceramics, use of hydrotherapy facilities in gym, use of Premier club (didn't find out until the 3rd day we were entitled to use it). Poor communication at check in, and throughout stay as to what was going on. Felt like there was really no one at the resort in charge making sure things went smoothly (other than a daily call about going on the vacation club tour).
Nothing. Location ok but far away from town. Many private pools closed. Family pool furthest away from main buildings and not at all stroller friendly. Also, unless Royal Elite your place in sun will be dirty, uncomfortable and far away from the beach. That’s very best and kindest I can say of this so called family friendly resort.
Horrible customer service. Take our advice and save your money and go elsewhere. Standing out was Jorge and Nicole at Guest Services who when approached gave WORST guest service we have ever experienced (and we are frequent travelers). None of them should even work with guests or in the hospitality industry. Jorge was aggressive, confrontational and threatened us not to mention both were incredibly rude and no one was remotely interested in helping us at all. Housekeeping lost my little girls favorite teddy bear with no follow up or even a decent apology offered to us. Unless you are a Royal Elite Club member or if you have no standards at all (or if you’re completely drunk for the duration of your stay) simply save your hard earned money and go to a much more customer service oriented, friendly and more personalized resort. No one cares and no one listens to you. What an utter disappointment. Would not even go back if they offered us a free stay whatever length. Wedding every night outside our window (and we were not only ones) with incredibly loud music to late at night (cash cow for resort) and therefore my family wasn’t able to sleep at all. When asked if we could change rooms told that’s not an option as resort is full. Just horrible all together. Thank God our holidays didn’t just consist of this awful resort. Mexico is such an amazing country so don’t waste time and money going to Sandos Playacar. We went to Cozumel for the day just to escape this appalling place and staff which was amazing. Shows were ok. Restaurants were simply overcrowded with ridiculous wait due to being grossly understaffed. Food very average. Even at check in when asked staff to give us a nice room reply was “you get what you pay for “ and “the more you pay the nicer room you get” bearing in mind we were not paying cheapest room or rate. Her comment sums it up perfectly and displays staff appalling attitude towards its paying guests. Total waste of time and money.
A la card restaurant. Very, very helpfull and friendly stuff!
Annoying birds at the beach. They steal the food (and stupied people feed them). Loud neighbors :(
Sandos Playacar Beach Resort offers an upscale, all-inclusive resort experience on the Caribbean shores of Playa del Carmen, Mexico. The hotel sits on Mexico’s southeastern coast, home of some of the countries most pristine beaches. Set on a stunning stretch of white sand, this resort is perfect for romantic couples getaways and family vacations.
Modern rooms boast private balconies, terraces, and ocean views. All rooms include wifi, safes, minibars, flat-screen televisions, air-conditioning, and coffee makers. Upgraded suites feature hot tubs, private pools, and spacious living areas. Adult-only suites are available, and other rooms are kid-friendly.
Other amenities include several pools and hot tubs, a scuba and water sports center, a fitness center, two tennis courts, and exclusive beach access to a stunning white-sand beach. Children will love the tropical- themed water park with several splash-zones and slides. A teen club features an arcade and table games for teenagers between ages 13-17. A wellness and relaxation spa is available on-site with a wide range of therapeutic offerings, including massage, facials, and much more.
The resort makes the perfect venue for a stunning and unforgettable beach wedding, and offers a variety of wedding packages.
Meals and drinks are included in the booking package, and guests can dine at several of the on-site restaurants, eateries, and bars. Guests can choose between fine-dining, traditional Mexican fare, Pan-Asian cuisine, a cupcake cafe, and many bars which serve up hand-crafted cocktails.
based on 8,701 reviews
Things to know
- Pleasant hotel grounds
- Friendly atmosphere
- Great menu
- Good restaurant service
Policies vary by room type and provider.
FAQs when booking at Sandos Playacar Beach Resort
Does Sandos Playacar Beach Resort offer early check-in?
You can provide your details through the hotel’s specialized app up to 15 days before you arrive. This will speed up the process, plus you can use all the facilities such as the pool and beach from 6:00 am while you wait for your room to be ready.
Why should I stay at Sandos Playacar Beach Resort?
As part of the all-inclusive benefits, access to the supervised kids’ club ensures parents will have a relaxing break. Children between the ages of two and four can be dropped off either between 10:00 am and 1:00 pm or 3:00 pm and 6:00 pm. Babysitting for kids this young normally incurs an additional charge, but Sandos Playacar is a fantastic choice for young families.
What fitness classes are provided at Sandos Playacar Beach Resort?
Spin classes are run every morning and offer a fun way to get moving. Beach boot camp and functional circuit training will provide a challenging workout, while you can join a Zumba dance classe every day at 4:00 pm. Yoga and targeted abs sessions are also available.
What entertainment is provided at Sandos Playacar Beach Resort?
Nightly shows create a party atmosphere in the resort, with themed celebrations such as Brazilian, Mexican, Thai, Jamaican and American. Live entertainment includes capoeira performances and belly dancing. The Gran Plaza hosts outdoor tribute shows with music that you know and love like Michael Jackson, AC/DC and Shakira.
Are there any special lounges at Sandos Playacar Beach Resort?
The resort is home to a glamorous Royal Elite lounge. An exclusive area that has premium drinks and pool tables, you’ll have the perfect space to unwind in comfort. When you join the member’s club, you’ll also have upgraded amenities such as bathrobes, slippers and weekly cocktail parties.
What family-friendly services are available at Sandos Playacar Beach Resort?
The kids’ club caters for children up to the age of 12, where they can enjoy the treehouse and splash pool. A fun and exciting activity program includes events such as sandcastle building, arts & crafts, tennis lessons, water balloon flights, dance classes, pool games and face painting. When you want to spend some time with your kids, take them to the mini golf course or watch an outdoor movie screening. There are also children’s soccer tournaments and mini Olympic games to play.
What sports are offered at Sandos Playacar Beach Resort?
Play a game of beach volleyball or join organized quidditch and lacrosse games. For some more light-hearted action, you can play billiard soccer, dodgeball and giant darts. Surfboards, boogie boards and kayaks are complimentary with your reservation, while hobie catamarans, kiteboarding equipment and stand up paddle boards can be rented for an additional fee.
What activities are available at Sandos Playacar Beach Resort?
There is a lot to keep you busy during your stay with the resort’s cocktail-making classes, massage lessons and tie dye shirt making sessions. You can also join or watch the bikini fashion show. Beer pong and Mario Kart rallies are always popular with guests.
Where is Sandos Playacar Beach Resort located?
Sandos Playacar Beach Resort is located at Paseo Xaman-Ha Mz 1 Lote 1, 3.2 km from the centre of Playa del Carmen. Playacar Golf Club is the closest landmark to Sandos Playacar Beach Resort.
When is check-in time and check-out time at Sandos Playacar Beach Resort?
Check-in time is 15:00 and check-out time is 12:00 at Sandos Playacar Beach Resort.
Does Sandos Playacar Beach Resort offer free Wi-Fi?
Yes, Sandos Playacar Beach Resort offers free Wi-Fi.
Does Sandos Playacar Beach Resort offer free parking?
Yes, Sandos Playacar Beach Resort offers free parking.
Does Sandos Playacar Beach Resort offer free airport shuttle service?
No, Sandos Playacar Beach Resort does not offer free airport shuttle service.
How far is Sandos Playacar Beach Resort from the airport?
Sandos Playacar Beach Resort is 19.3 km from Cozumel. Sandos Playacar Beach Resort is 53.3 km from Cancun.
Can you bring pets to Sandos Playacar Beach Resort?
No, pets are not allowed at Sandos Playacar Beach Resort.
Does Sandos Playacar Beach Resort have a pool?
Yes, Sandos Playacar Beach Resort has a pool on-site.
Most popular landmarks
- Playacar Golf Club 1.3 km
- Aviario Xaman Ha 2.3 km
- Yucatek Divers 3.1 km
- Calle Quinta Avenida 3.3 km
- Playa principal de Playa del Carmen 3.3 km
- Parque 28 de julio 3.5 km