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Portea Hotel
3 stars

Portea Hotel

Av. 10, Between Calle 56 & 58, Lote No.3, 77710 Playa del Carmen, Quintana Roo, Mexico
Playa del Carmen, Mexico
See location+52 984 803 7528
7.5
Good
based on 78 reviews
78 reviews
Provider
Provider for Portea Hotel
Provider for Portea Hotel
Provider for Portea Hotel

Photos of Portea Hotel

Overview

Rooms Make yourself at home in one of the 27 guestrooms featuring minibars and flat-screen televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks. Amenities Enjoy recreation amenities such as an outdoor pool or take in the view from a rooftop terrace. Additional amenities at this Art Deco hotel include complimentary wireless Internet access and concierge services. Spending a day of fun is easy with the theme park shuttle (surcharge). Business}, Other Amenities Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a cruise ship terminal shuttle. Property Location With a stay at Portea Hotel Playa del Carmen 5th Ave Midtown in Playa del Carmen (Luis Donaldo Colosio), you'll be steps from Quinta Avenida and 10 minutes by foot from Mamitas Beach. This hotel is 0.8 mi (1.2 km) from Playa del Carmen Main Beach and 2.1 mi (3.3 km) from Playa del Carmen Maritime Terminal. Dining Take advantage of the hotel's 24-hour room service. Local cuisine breakfasts are available daily from 7:00 AM to 10:00 AM for a fee. Optional Charges Fee for local cuisine breakfast: approximately USD 10 per person Airport shuttle fee: USD 50 per person (roundtrip) Nearby parking fee: USD 5 per day Rollaway beds are available for an additional fee The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. Check-In Checkin starts at 3:00 PM The minimum age of Checkin 18 Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel. This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival. Check-Out Checkout is done at 12:00 PM Pets Pets not allowed General instructions No cribs (infant beds) available Children not allowed
7.5
Good rating
Based on 78 verified guest reviews

Latest deals for Portea Hotel

Mon 7/7
Tue 8/7

Amenities at Portea Hotel

  • Free Wi-Fi
  • Parking
  • Laundry service
  • 24-hour front desk
  • Safe
  • Disabled access
  • Lift
  • Pool

Accessibility and suitability

  • Lift
  • Disabled access

Parking and transportation

  • Parking

Laundry

  • Laundry service

Health and safety

  • Safe

Services and conveniences

  • 24-hour front desk

Basics

  • Free Wi-Fi

Pool

  • Pool

Reviews of Portea Hotel

7.5
Good
78 verified ratings
Wonderful
22
Very good
13
Good
17
Okay
10
Fair
9
Mediocre
3
Poor
4

Summary of reviews

Guests say
Guests frequently mentioned poor service and cleanliness issues, with several reviews highlighting negative experiences with staff and room conditions. However, many appreciated the hotel's location, close to attractions and amenities, and some enjoyed the rooftop pool and breakfast offerings. Overall, while there are positives, the service and cleanliness concerns significantly impacted guest satisfaction.
AI-generated from customer reviews
Location8 out of 10
Cleanliness1.5 out of 10
Service1 out of 10
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All reviews

7.1
Good
Anonymous, Jan 2018
Pros (+) Spacious penthouse suite though different from photos and end of 5th Avenue which makes it easy to access on foot.
Cons (-) Only 1 staff member spoke English so when he wasnt there the others would not assist. The pictures were a bit different from the site. The jacuzzi broken but 2 other pools were great. The showers were lousy installed low and no water pressure and couldnt open bathroom doors more than halfway. We learned we far overpaid compared to others staying there. Overall very spacious and clean, free coffee ...
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Location

Av. 10, Between Calle 56 & 58, Lote No.3, 77710 Playa del Carmen, Quintana Roo

What's nearby

  • Guadalupe Church0.7 km
  • O2 Mexico0.7 km
  • 5th Avenue0.8 km
  • Beyond Diving1 km
  • Mexico Blue Dream1.1 km
  • Mamita's Beach Club1.1 km
  • La Fe1.1 km
  • Parque 28 de julio1.9 km
  • Albertos SCUBA2.2 km
  • Terminal Marítima de Playa del Carmen2.5 km
  • Aviario Xaman Ha3.1 km
  • The Reef Marina3.9 km

Policies

Check-in/Check-out

Check in anytime after 15:00, check out anytime before 12:00

Cancellation/pre-payment

Cancellation/pre-payment policies vary by room type and provider.

When to book a room at Portea Hotel

Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price

FAQs when booking at Portea Hotel

  • Where is Portea Hotel located?

    Portea Hotel is located at Av. 10, Between Calle 56 & 58, Lote No.3, 2.2 km from the centre of Playa del Carmen. Guadalupe Church is the closest landmark to Portea Hotel.

  • When is check-in time and check-out time at Portea Hotel?

    Check-in time is 15:00 and check-out time is 12:00 at Portea Hotel.

  • Does Portea Hotel offer free Wi-Fi?

    Yes, Portea Hotel offers free Wi-Fi.

  • How far is Portea Hotel from the airport?

    Portea Hotel is 19.4 km from Cozumel. Portea Hotel is 47.7 km from Cancun.

  • Does Portea Hotel have a pool?

    Yes, Portea Hotel has a pool on-site.

  • How does KAYAK find such great Portea Hotel hotel deals?

    KAYAK scours the web for all room deals available at Portea Hotel in Playa del Carmen and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at Portea Hotel and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for Portea Hotel.

See more FAQs

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3-star hotel
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3-star hotel
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3-star hotel
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Good to know

Value for money

Distance to city centre

Nearest airport

Distance to airport

6.0
2.2 km
Cozumel
19.4 km