Good to know
|Distance to city centre||1.1 km|
|Distance to airport||49.5 km|
|"The service and staff were perfect"||(in 64 reviews)|
|"This hotel exceeded my expectations!"||(in 9 reviews)|
|"The rooms are very clean."||(in 5 reviews)|
|"Restaurants are no better."||(in 7 reviews)|
|"We change rooms, but it didn't change anything."||(in 3 reviews)|
|"I had to pay upgrade of $450.00 for ocean view room."||(in 8 reviews)|
Time of year
Show reviews that mention
|additional charge||in 4 reviews|
|customer service||in 97 reviews|
|facilities in pool||in 23 reviews|
|food was very good||in 73 reviews|
|great location||in 44 reviews|
|hotel was very clean||in 20 reviews|
|jack||in 5 reviews|
|mexican restaurant||in 33 reviews|
|ocean view||in 18 reviews|
|private beach||in 43 reviews|
|quality was poor||in 13 reviews|
|room was cleaned||in 8 reviews|
|snack bar||in 23 reviews|
|standard room||in 11 reviews|
The room was big, clean and super comfortable. The staff was kind and with high service attitude. The all inclusive service was spectacular! Food- amazing. Everything you need is there. Highly recommended!
At check-in, Francisco was amazing and helping us obtain another room for us. He went out of his way to make sure he made us very happy and extremely comfortable. Francisco is the main reason why we give this hotel such a high rating. Overall, excellent resort, best location, great food, great staff.
We booked ocean front view, however, they gave us pool view with the DJ right underneath our suite. We right back to the front desk and the young lady did not help us, had to wait until the next morning, until the front desk Francisco listened to us and since we lost a night in the room, he upgraded us. He really went out of his way.
The food and entertainment was especially good.
At check-in, my sister and I were told we'd have two beds in our room, which is also something we'd specifically requested at the time of booking, but then found that there was only one bed in the room. When I raised this with reception, the man I spoke to was quite rude and flatly told me that there were no twin rooms left. This was not an ideal sleeping arrangement for us. We would have felt much more comfortable in a twin room.
Excellent service. Clean facilities
Check in took too long
Staff were great! Great buffet selections. Well organize resort. It’s my second time staying and will stay more in the future.
The floor in my ocean view keeps getting moisture if I turn the AC off. Almost slipped and hurt myself.
The Panama Jack Resorts Playa del Carmen welcomes guests of all ages to recharge amid the beautiful ocean, authentic culture and coastal charm of the Riviera Maya. This family-friendly resort is perfectly located just steps from 5th Avenue’s shops, clubs, restaurants and the ferry to Cozumel. Guests can choose from high-energy activities to low-key oceanfront pools for their preferred combination of fun and relaxation.
With all-inclusive amenities, dining and drinks will be easy to figure out for guests as Panama Jack Resorts Playa del Carmen offers 12 restaurants, bars and lounges throughout its complex. Guests can grab a quick sake and sushi roll or indulge in an authentic Brazilian spread with freshly grilled meats sliced tableside at Pinchos.
Panama Jack Resorts Playa del Carmen offers suites inspired by the sea, sun and sand to all guests with various bed and sleeping configurations. All contemporary suites offer a balcony or terrace along with free WiFi, flat-screen TVs and DVD players plus minibars and a safe. Guests can easily upgrade their suite to add an ocean view, liquor cabinet, cabana or separate living space.
At the doorstep of the Riviera Maya, guests can check out ancient ruins and authentic local culture along the Riviera Maya. With spectacular views of the Caribbean, luxury shopping and a range of outdoor spaces to mix and mingle, guests won’t lack for things to do within walking distance of the resort either. A spa, fitness center and kids club also add the amenities that Panama Jack Resorts Playa del Carmen has to offer guests.
based on 2,774 reviews
Things to know
- Friendly atmosphere
- Nice building
- Clean rooms
- Friendly service
Policies vary by room type and provider.
Reviews about Panama Jack Resorts Playa Del Carmen
Most popular landmarks
- Muelle Navega 237 m
- Mamita's Beach Club 0.4 km
- Playa principal de Playa del Carmen 0.6 km
- Parque 28 de julio 0.7 km
- Calle Quinta Avenida 0.7 km
- Yucatek Divers 0.9 km
|Playa Del Carmen||1.6 km|
|San Miguel de Cozumel||18.9 km|