Panama Jack Resorts Playa Del Carmen

The room was big, clean and super comfortable. The staff was kind and with high service attitude. The all inclusive service was spectacular! Food- amazing. Everything you need is there. Highly recommended!

Nothing

At check-in, Francisco was amazing and helping us obtain another room for us. He went out of his way to make sure he made us very happy and extremely comfortable. Francisco is the main reason why we give this hotel such a high rating. Overall, excellent resort, best location, great food, great staff.

We booked ocean front view, however, they gave us pool view with the DJ right underneath our suite. We right back to the front desk and the young lady did not help us, had to wait until the next morning, until the front desk Francisco listened to us and since we lost a night in the room, he upgraded us. He really went out of his way.

The food and entertainment was especially good.

At check-in, my sister and I were told we'd have two beds in our room, which is also something we'd specifically requested at the time of booking, but then found that there was only one bed in the room. When I raised this with reception, the man I spoke to was quite rude and flatly told me that there were no twin rooms left. This was not an ideal sleeping arrangement for us. We would have felt much more comfortable in a twin room.

Excellent service. Clean facilities

Check in took too long

Staff were great! Great buffet selections. Well organize resort. It’s my second time staying and will stay more in the future.

The floor in my ocean view keeps getting moisture if I turn the AC off. Almost slipped and hurt myself.