Basics
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Services and conveniences
Bathroom
Pool and spa
Dining
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Media and entertainment
Accessibility and suitability
Parking and transportation
Outdoor
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The questions and answers provided in this section are generated by an artificial intelligence model based on a summarisation of user hotel reviews and hotel informationSee more
They offer insights and recommendations from previous guests to help future visitors enhance their stay at the hotel.
What can I expect from the hotel's customer service?
The staff at Illusion Boutique Hotel by Xperience Hotels is known for being very friendly and helpful, ensuring a pleasant stay for all guests.
Are there any concerns about the quality of the beds at the hotel?
Some guests have mentioned that the beds were hard and uncomfortable, but the hotel staff is attentive and willing to address any concerns to ensure a comfortable stay.
What are the dining options like at the hotel?
The hotel offers a restaurant, bar/lounge, and coffee shop, providing a variety of dining options. However, some guests have expressed disappointment with the breakfast quality.
Is the hotel's cleanliness up to standard?
While some guests have raised concerns about cleanliness, mentioning issues with towels and bed sheets, the hotel staff is committed to maintaining a clean and comfortable environment for all guests.
When is the best time to visit the hotel?
The high season at Illusion Boutique Hotel by Xperience Hotels is in December, offering a vibrant atmosphere and great location near the beach, bars, and shops. However, it's important to note that the hotel may experience noise from nearby nightlife venues during this time.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarisation of user hotel reviews and hotel informationSee more
They offer insights and recommendations from previous guests to help future visitors enhance their stay at the hotel.
Opt for a Room Away from Nightclub Noise
If you're a light sleeper, consider requesting a room away from the street to minimize the noise from nearby nightclubs, as some guests found it disruptive.
Bring Your Own Towels
Several guests recommended bringing your own towels due to concerns about the cleanliness and quality of the towels provided by the hotel.
Check Room Amenities
Ensure that the room amenities, such as the safe deposit box and shower, are in good working condition upon check-in, as some guests encountered issues with these facilities.
Be Mindful of Noise Levels
While the hotel's location is convenient, be prepared for potential noise from nearby bars and nightclubs, especially if your room faces the street.
Verify Breakfast Inclusions
If breakfast is included in your booking, confirm the details upon arrival, as some guests experienced discrepancies in the quality and availability of the breakfast provided.
Consider Room Location
If you prefer a quieter stay, opt for a room on a lower floor away from the rooftop pool area, as some guests noted that the pool bar was not operational, offering a peaceful retreat.
Double-Check Room Reservations
Upon arrival, double-check that your reserved room is available and meets your expectations, as some guests encountered issues with room availability and had to request alternative accommodations.
Address Maintenance Concerns Promptly
If you encounter any maintenance issues in your room, promptly notify the staff for a resolution, as some guests experienced challenges with room cleanliness and facilities.
Coordinate with Hotel Staff
If you encounter any issues during your stay, engage with the hotel staff for assistance, as several guests highlighted the helpfulness and responsiveness of the hotel's personnel in addressing concerns.
Manage Noise Disruption
If you anticipate being disturbed by noise, consider using noise-canceling headphones or requesting a room change, as some guests found the street noise and nightclub music disruptive.
Check-in/Check-out | Check in anytime after 15:00, check out anytime before 12:00 |
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Cancellation/pre-payment | Cancellation/pre-payment policies vary by room type and provider. |
Illusion Boutique Hotel by Xperience Hotels - Adults Only is located at 8th St North in Centro, 0.6 km from the centre of Playa del Carmen. Playa principal de Playa del Carmen is the closest landmark to Illusion Boutique Hotel by Xperience Hotels - Adults Only.
Check-in time is 15:00 and check-out time is 12:00 at Illusion Boutique Hotel by Xperience Hotels - Adults Only.
Yes, Illusion Boutique Hotel by Xperience Hotels - Adults Only offers free Wi-Fi.
Illusion Boutique Hotel by Xperience Hotels - Adults Only is 19.2 km from Cozumel. Illusion Boutique Hotel by Xperience Hotels - Adults Only is 48.8 km from Cancun.
Yes, Illusion Boutique Hotel by Xperience Hotels - Adults Only has a pool on-site.
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