Pros (+) The outdoor space, the service and breakfast.
Cons (-) The outdated room and damp smell in it.
4 stars
Illusion Boutique Hotel by Xperience Hotels - Adults Only
8th St North, Playa del Carmen, Quintana Roo, Mexico
Playa del Carmen, Mexico
See location+52 984 803 3980Photos of Illusion Boutique Hotel by Xperience Hotels - Adults Only
Overview
Hotel with free breakfast, a quick walk to Central Square Along with an outdoor pool, this smoke-free hotel has a rooftop terrace and a 24-hour front desk. Free continental breakfast and free WiFi in public areas are also provided. Additionally, a library, tour/ticket assistance, and multilingual staff assistance are onsite. Illusion Boutique Hotel By BFH offers 47 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and safes. Cable television is provided. Bathrooms include showers with rainfall showerheads, and complimentary toiletries. This Playa del Carmen hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Housekeeping is offered daily and hair dryers can be requested. Recreational amenities at the hotel include an outdoor pool.
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*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, including fees but not including taxes.
Amenities at Illusion Boutique Hotel by Xperience Hotels - Adults Only
- Outdoor pool
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Wi-Fi available in all areas
- Flat-screen TV
- Cable or satellite TV
- Free toiletries
- Airport shuttle
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Linens
- Towels
- Fan
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Body soap
- Air-conditioned
- Towels/sheets (extra fee)
- Dustbins
General
- Family rooms
- Sea view
- Seating area
- Garden view
- City view
- Pool view
- Storage available
Services and conveniences
- Safety deposit box
- Currency exchange on-site
- Room service
- Tour desk
- Key access
- Express check-out
- 24-hour front desk
Pool and spa
- Rooftop pool
- Pool bar
- Spa
- Outdoor pool
- Plunge pool
- Pool with a view
Bathroom
- Shower
- Bidet
- Hairdryer
- Toilet
- Toilet paper
- Private bathroom
Dining
- Minibar
- Restaurant
- Bar/Lounge
- Refrigerator
- Dining table
Bedroom
- Extra-long beds (> 2 metres)
- Socket near the bed
- Sofa bed
- Wardrobe or closet
Accessibility and suitability
- Lift
- No smoking
- Non-feather pillow
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
Outdoor
- Terrace/Patio
- Balcony
Health and safety
- Daily housekeeping
- Safe
Parking and transportation
- Airport shuttle
Laundry
- Laundry facilities
Things to do
- Beach access
Family friendly
- Complimentary breakfast
Reviews of Illusion Boutique Hotel by Xperience Hotels - Adults Only
6.4
Okay
1477 verified ratings
Wonderful
538
Very good
290
Good
219
Okay
105
Fair
94
Mediocre
76
Poor
155
Summary of reviews
Guests say
Guests appreciated the hotel's excellent location near the beach and 5th Avenue, as well as the friendly and attentive service from staff. However, many reviews highlighted significant issues with room cleanliness, outdated amenities, and noise disturbances. Some guests experienced problems with room assignments and maintenance, leading to a mixed overall experience.AI-generated from customer reviews
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Score by provider
6.4 out of 10
3 reviews
8.7 out of 10
1 review
All reviews
Pros (+) The location is half a block from the beach and half a block from 5th Avenue. Our room was quiet, clean and comfortable. The AC was great. The shower was hot and had good water pressure. The beds were comfortable, and the housekeeping was great. As soon as we arrived Fanny was at the front desk and we saw her every evening. Her friendliness was so genuine and we loved seeing her and we came and we...
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Pros (+) Good breakfasts available from the hotel restaurant. Price was only $3.00US for anything on the menu.
Cons (-) The room needed routine maintenance. Light bulbs out and not replaced, missing shower door, shower head was broken and not replaced until 3rd day. The view from the roof deck is awful due to construction going on all around. The staff is given little authority to make simple decisions. For example, there was a mix up about our breakfast charge. Instead of being able to correct it immediately the s...
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Location
8th St North, Playa del Carmen, Quintana Roo
What's nearby
- Parque 28 de julio330 m
- Albertos SCUBA334 m
- Terminal Marítima de Playa del Carmen0.6 km
- La Fe0.8 km
- Mexico Blue Dream0.9 km
- Beyond Diving0.9 km
- Mamita's Beach Club1 km
- Aviario Xaman Ha1.2 km
- O2 Mexico1.3 km
- The Reef Marina2 km
- Playacar Golf Club2.2 km
- Guadalupe Church2.5 km
Policies
Check-in/Check-out | Check in anytime after 15:00, check out anytime before 12:00 |
|---|---|
Cancellation/pre-payment | Cancellation/pre-payment policies vary by room type and provider. |
When to book a room at Illusion Boutique Hotel by Xperience Hotels - Adults Only
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See most recommended stays in Playa del CarmenGood to know
Value for money | Distance to city centre | Nearest airport | Distance to airport |
|---|---|---|---|
6.9 | 0.6 km | Cozumel | 19.0 km |
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