Hotel Xcaret Mexico

5 stars
Carr. Chetumal - Puerto Juarez Km. 282, 77710 Playa del Carmen, Quintana Roo, Mexico
Playa del Carmen, Mexico
+52 984 159 1600
8.6
Very good
based on 2106 reviews
2,106 reviews
Thu 9/7
-
Fri 10/7
2 guests, 1 room
Deals from
$1,094
/Cheapest rate per night
Room type
Provider
Nightly total
Standard Room, bed type unknown
$1,094
Double room, bed type unknown
$1,267
Queen room, 2 queen beds
$1,301
32 more Hotel Xcaret Mexico deals
32 more Hotel Xcaret Mexico deals
Pool
Outdoor view
Building
Pool
Pool
Pool
Restaurant
Living room
Pool
Outdoor view
Pool
Lounge
Outdoor view
Restaurant
Lobby
Bar
Pool
Outdoor view
Dining room
Bar
Pool
Pool
Restaurant
Beach
Pool
Balcony
Beach
Pool
Dining room
Outdoor view
Outdoor view
Restaurant
Photos of Hotel Xcaret Mexico
Overview
Prices
Amenities
Reviews
Location
Tips & FAQs
Nearby stays

Overview

Situated in Playa del Carmen, 6 km from Playa del Carmen Maritime Terminal, Hotel Xcaret Mexico All Parks All Fun Inclusivehas a number of amenities including a private beach area, an outdoor swimming pool and a tennis court. Around 6 km from ADO International Bus Station, the property is also 6 km away from Disabled-friendly beach and offers free WiFi. The resort has a restaurant, and Kool Beach Club is 7 km away. At the resort, rooms have a balcony. Each room is fitted with a private bathroom with free toiletries, while selected rooms are equipped with sea views. At Hotel Xcaret Mexico All Parks All Fun Inclusiverooms come with air conditioning and a flat-screen TV. A buffet breakfast can be enjoyed in the breakfast area. The wellness area at the accommodation is comprised of a hot tub and a fitness centre. Guests can take part in various activities in the surroundings, including snorkelling and hiking. Staff at the reception can provide information on what to do in the area. Church of Guadalupe is 8 km from Hotel Xcaret Mexico, while Rio Secreto is 3.3 km from the property. Cozumel International Airport is 21 km away, and the property offers a free airport shuttle service. Please do consider that the rate for children is not included, children must pay at the check in. Enjoy full free access to Experiencias Xcaret’s nature parks and tours( (Xcaret, Xplor, Xplor Fuego, Xenses, Xoximilco, Xel-ha and Xenotes), as well as each of their dining plans.
8.6
Very good
2106 reviews

Latest deals for Hotel Xcaret Mexico

Thu 9/7
-
Fri 10/7
Standard Room, bed type unknown
$1,094
nightly with fees
Queen room, 2 queen beds
$1,301
nightly with fees
Double room, bed type unknown
$1,346
nightly with fees
Queen room, 2 queen beds
$1,404
nightly with fees
Standard Room, bed type unknown
$1,461
nightly with fees
Double room, bed type unknown
$1,649
nightly with fees
Standard Room, bed type unknown
$2,053
nightly with fees
Superior room, bed type unknown
$2,058
nightly with fees
Superior room, bed type unknown
$2,159
nightly with fees
Standard Room, bed type unknown
$2,174
nightly with fees
Standard Room, bed type unknown
$2,293
nightly with fees
Standard Room, bed type unknown
$2,384
nightly with fees
Deluxe room, bed type unknown
$3,017
nightly with fees
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, including fees but not including taxes.

Amenities at Hotel Xcaret Mexico

  • Private beach
  • Adults only
  • Outdoor pool
  • Indoor pool
  • Fitness centre
  • Restaurant
  • Bar/Lounge
  • Room service
  • Free Wi-Fi
  • Coffee machine

Services and conveniences

  • ATM on-site
  • Car hire
  • Wake-up service
  • Concierge service
  • Entertainment staff
  • Currency exchange on-site
  • Meeting/Banquet facilities
  • Mini-market on site
  • Room service
  • Tour desk
  • Key card access
  • Express check-out
  • Private check-in/check-out
  • 24-hour front desk
  • Safety deposit box
  • Bottle of water
  • Chapel/shrine

Things to do

  • Gift shop
  • Bicycle hire
  • Board games/puzzles
  • Game room
  • Golf
  • Canoeing
  • Cycling
  • Darts
  • Bingo
  • Evening entertainment
  • Beauty salon
  • Mini-golf
  • Table tennis
  • Water park
  • Pool table
  • Water sport facilities (on site)

Accessibility and suitability

  • Hypoallergenic
  • Hypoallergenic pillow
  • No smoking
  • Designated smoking area
  • Pets allowed on request. Charges may apply.
  • Disabled access
  • Adults only
  • Lift
  • Accessible parking
  • Allergy-free room
  • Toilet with grab rails
  • Upper floors accessible by lift

Basics

  • Wi-Fi available in all areas
  • Internet
  • Fire extinguisher
  • Free toiletries
  • Smoke alarms
  • Heating
  • Air-conditioned
  • Free Wi-Fi
  • Linens
  • Towels
  • Shampoo
  • Body soap

Bathroom

  • Hairdryer
  • Open-air bath
  • Bathrobe
  • Private bathroom
  • Shower
  • Bathtub
  • Spa bath
  • Toilet
  • Toilet paper
  • Toothbrush

Family friendly

  • Babysitting or child care
  • Child pool
  • Kids meals
  • Kid-friendly buffet
  • Pushchairs
  • Indoor play area
  • Kids' club
  • Kids' outdoor play equipment
  • Playground
  • Baby safety gates

Pool and spa

  • Spa
  • Hot tub
  • Indoor pool
  • Outdoor pool
  • Steam room
  • Massage
  • Pool bar
  • Sauna
  • Water slide

Dining

  • Special diet menus (on request)
  • Restaurant
  • Bar/Lounge
  • Food can be delivered to guest accommodation
  • Minibar
  • Breakfast in the room
  • Coffee machine
  • Vending machine (snacks)
  • Dining area

General

  • Garden view
  • Storage available
  • River view
  • Seating area
  • Slippers
  • Sofa
  • Soundproof rooms
  • Telephone
  • Tile/marble floor

Health and safety

  • Daily housekeeping
  • CCTV in common areas
  • CCTV outside property
  • 24-hour security
  • First-aid kit
  • Carbon monoxide detector
  • Safe

Parking and transportation

  • Free airport shuttle
  • Free parking
  • Private parking
  • Shuttle service (free)
  • Valet parking

Outdoor

  • Outdoor furniture
  • Private beach
  • Garden
  • Terrace/Patio
  • Balcony

Bedroom

  • Socket near the bed
  • Alarm clock
  • Sofa bed
  • Cleaning products
  • Wardrobe or closet

Media and entertainment

  • Flat-screen TV
  • Streaming service
  • Shared lounge/TV area
  • TV

Laundry

  • Laundry facilities
  • Ironing service
  • Laundry service
  • Iron and ironing board

Fitness

  • Aerobics
  • Fitness classes
  • Fitness centre
  • Tennis

Workspace

  • Fax
  • Laptop safe
  • Desk

Reviews of Hotel Xcaret Mexico

8.6
Very good
2106 verified ratings
Wonderful
1647
Very good
158
Good
107
Okay
44
Fair
46
Mediocre
24
Poor
80

Summary of reviews

Guests say
Guests consistently praised the hotel's impressive amenities, beautiful grounds, and convenient access to parks and activities. Many found the location stunning and the variety of restaurants and pools to be highlights of their stay. However, there were frequent complaints about poor service, disorganization, and difficulties with reservations, especially for restaurants and activities. Some guests felt the experience did not match the high price, and issues with communication and logistics detracted from the overall experience. Despite these negatives, the amenities and setting were widely appreciated.
AI-generated from customer reviews
Amenities10 out of 10
Location8.5 out of 10
Restaurant8 out of 10
Value for Price2 out of 10
Service0.5 out of 10
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All reviews

2.0
Poor
Engilla, Jun 2021
Pros (+) Horrible hotel, horrible staff, very unfriendly, quality of food was terrible for the price you pay. I mean a standard room is 600 above and it’s so not worth it
Cons (-) Quality of food. Staff, room doors are tin and rooms are very noisy so don’t expect to have a quite room where you can get sleep.
6.0
Okay
Anonymous, Oct 2020
Pros (+) Our room view was great. The spa hidrotherapy was great. Included parks were great. I’m hesitant to give a lower rating because everyone was so nice and our last trip before this one was magical. Very little plastic use.
Cons (-) Restaurants and bars were large in number but hit or miss in quality - xingao which requires a reservation was a total let down. Las playas wasn’t very good and ants will eat you alive. The drinks were watered down or just a bunch of sugar except for the lobby bar or dan’s bar in fuego. The water temperature for the shower was scalding hot or freezing, which was annoying. The toilet flushes so har...
Read more
10
Wonderful
Miguel, Aug 2020
Pros (+) Everything was great, but the service over the top!
Cons (-) No idea, they have all.
10
Wonderful
Liza, Jun 2020
Pros (+) Everything food delicious
Cons (-) Nothing
10
Wonderful
Anonymous, Aug 2018
Pros (+) The staff were always making sure you had the best experience when dining and any of the many restaurants. When they said all included, they meant it. Free transportation to all the activities and tours. Just amazing
9.1
Wonderful
Anonymous, Jan 2018
Cons (-) Staff still learning and a bit slow . Somethings not finished yet but overall magnificent

Location

Carr. Chetumal - Puerto Juarez Km. 282, 77710 Playa del Carmen, Quintana Roo

What's nearby

  • Xcaret Park0.6 km
  • Xcaret Archaeological Site0.7 km
  • Xcaret Spa0.8 km
  • Terminal marítima Punta Venado2 km
  • Underwater Technical World3.5 km
  • Playacar Golf Club4.2 km
  • The Reef Marina4.4 km
  • Aviario Xaman Ha5.2 km
  • Terminal Marítima de Playa del Carmen5.8 km
  • Albertos SCUBA6.1 km
  • Parque 28 de julio6.4 km
  • La Fe7.2 km

Policies

Check-in/Check-out

Check in anytime after 15:00, check out anytime before 12:00

Cancellation/pre-payment

Cancellation/pre-payment policies vary by room type and provider.

When to book a room at Hotel Xcaret Mexico

Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price

KAYAK's top tips for your stay at Hotel Xcaret Mexico

  • How long should you stay at Hotel Xcaret Mexico? KAYAK users usually book their rooms here for 3 days.

FAQs when booking at Hotel Xcaret Mexico

  • Where is Hotel Xcaret Mexico located?

    Hotel Xcaret Mexico is located at Carr. Chetumal - Puerto Juarez Km. 282, 6.1 km from the centre of Playa del Carmen. Xcaret Park is the closest landmark to Hotel Xcaret Mexico.

  • When is check-in time and check-out time at Hotel Xcaret Mexico?

    Check-in time is 15:00 and check-out time is 12:00 at Hotel Xcaret Mexico.

  • Does Hotel Xcaret Mexico offer free Wi-Fi?

    Yes, Hotel Xcaret Mexico offers free Wi-Fi.

  • Does Hotel Xcaret Mexico offer free parking?

    Yes, Hotel Xcaret Mexico offers free parking.

  • Does Hotel Xcaret Mexico offer free airport shuttle service?

    Yes, Hotel Xcaret Mexico offers free airport shuttle service.

  • How far is Hotel Xcaret Mexico from the airport?

    Hotel Xcaret Mexico is 20.7 km from Cozumel Intl. Hotel Xcaret Mexico is 55.9 km from Cancun.

  • Does Hotel Xcaret Mexico have a pool?

    Yes, Hotel Xcaret Mexico has a pool on-site.

  • How does KAYAK find such great Hotel Xcaret Mexico hotel deals?

    KAYAK scours the web for all room deals available at Hotel Xcaret Mexico in Playa del Carmen and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at Hotel Xcaret Mexico and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for Hotel Xcaret Mexico.

Nearby hotels and places to stay

Closest

See more nearby stays
5-star hotel
80% cheaperOccidental at Xcaret Destination8.2 Excellent (2,199 reviews)0.04 kmPrivate beach, snorkelling, Outdoor pool$313+
41% cheaper
A Paradise Of Luxury
0.29 km$932+
5-star hotel
La Casa de la Playa by Xcaret- All Fun Adults Only
9.3 Excellent (50 reviews)0.88 kmAdults only, snorkelling, Outdoor pool$3,388+
5-star hotel
7% cheaper
Hotel Xcaret Arte - Adults Only
9.1 Excellent (1,019 reviews)0.88 kmPrivate beach, no minors, snorkelling$1,465+

Cheapest

See cheapest stays in Playa del Carmen
2-star hotel
90% cheaper
La Hacienda Hotel, at Xcaret
9.4 Excellent (226 reviews)1.16 kmOutdoor pool, Free Wi-Fi, Coffee machine$155+
4-star hotel
87% cheaper
Terasu Riviera Maya Hotel & Spa, en Xcaret
9 Excellent (217 reviews)1.26 kmOutdoor pool, Restaurant, Free Wi-Fi$211+
5-star hotel
80% cheaperOccidental at Xcaret Destination8.2 Excellent (2,199 reviews)0.04 kmPrivate beach, snorkelling, Outdoor pool$313+
41% cheaper
A Paradise Of Luxury
0.29 km$932+

Most recommended

See most recommended stays in Playa del Carmen
2-star hotel
90% cheaper
La Hacienda Hotel, at Xcaret
9.4 Excellent (226 reviews)1.16 kmOutdoor pool, Free Wi-Fi, Coffee machine$155+
5-star hotel
La Casa de la Playa by Xcaret- All Fun Adults Only
9.3 Excellent (50 reviews)0.88 kmAdults only, snorkelling, Outdoor pool$3,388+
5-star hotel
7% cheaper
Hotel Xcaret Arte - Adults Only
9.1 Excellent (1,019 reviews)0.88 kmPrivate beach, no minors, snorkelling$1,465+
4-star hotel
87% cheaper
Terasu Riviera Maya Hotel & Spa, en Xcaret
9 Excellent (217 reviews)1.26 kmOutdoor pool, Restaurant, Free Wi-Fi$211+

Good to know

Value for money

Distance to city centre

Nearest airport

Distance to airport

8.2
6.1 km
Cozumel Intl
20.7 km

Everything you need to know for your stay in Playa del Carmen