Good to know
|Value for money||9.1|
|Distance to city centre||5.7 km|
|"The hotel facilities are amazing."||(in 10 reviews)|
|"this hotel is amazing!"||(in 16 reviews)|
|"The service was excellent."||(in 14 reviews)|
Time of year
Show reviews that mention
|activate our key||in 1 review|
|amazing staff||in 36 reviews|
|amazing views||in 4 reviews|
|best hotel||in 39 reviews|
|excellent restaurant||in 12 reviews|
|excellent room||in 28 reviews|
|fuego||in 7 reviews|
|great facilities||in 13 reviews|
|great food||in 55 reviews|
|great service||in 27 reviews|
|included||in 22 reviews|
|mexico||in 6 reviews|
|sofa bed||in 12 reviews|
This is not an hotel, it's something else. It's amazing. It's like an extension of the Xcaret Park itself. The photos just don't make it justice. It is so much better live.. the sounds, the birds, the plants, the smell.. amazing. There is so much but so much to do that it never feels crowded. There are so much different areas, the river, the beach, the church mountain, the boats that rapidly connect to Xcaret Park, and on and on... Cleaning is superb. All food we tried was amazing!! I could go on and on.. it's a huge and still under construction work of art that sets an amazing standard not just to Mexico, but to the world!
Let clarify right away this is the best hotel ever. However I would recommend to rapidly change the following things: - the check in is just very confusing. It starts at the bus that pick us at airport which was amazing however when you arrive they passe you through several people and it is just confusing. They didn't explain the hotel facilities properly however they give cards which do. It just this is not a regular hotel, it's like a park. There is maybe to much people in the reception area. - more English fluently speaking staff is required. - the bathroom amenities are not very good quality. They should totally change it. - we got a bad experience at the kayak and water paddle station as they told us different sceddule hours and in the end they didn't let us do it because supposelly was already closed (however it was officially almost one hour still open). - the member subscription plan tour although interesting is a little overwhelming.. Still, probably one of the 3 best resort on earth!!
Rooms are huge and confortable, kids club staff is amazing and Nataniel in the teppanyaki is Woow, we loved to have dinner at Xingao.
Sales staff has a not very kind approach, they retain people although we told them three times we wanted to go and check in, they simply did not listen. The lobby is too crowded, with difficult circulation, too many things happening at the same time, lots of times you have to go just because since many things could be solved by phone.
Does not even apply i liked everything
Staff still learning and a bit slow . Somethings not finished yet but overall magnificent
Located in Playa del Carmen, Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive is a 5-minute drive from Xplor Theme Park and 7 minutes from Xcaret Eco Theme Park. Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. A roundtrip airport shuttle is complimentary (available 24 hours).
based on 882 reviews
Value for money
Policies vary by room type and provider.
FAQs when booking at Hotel Xcaret Casa Viento
Where is Hotel Xcaret Casa Viento located?
Hotel Xcaret Casa Viento is located at Carr. Chetumal - Puerto Juarez Km. 282, 5.7 km from the centre of Playa del Carmen. El Parque Xcaret is the closest landmark to Hotel Xcaret Casa Viento.
When is check-in time and check-out time at Hotel Xcaret Casa Viento?
Check-in time is 15:00 and check-out time is 12:00 at Hotel Xcaret Casa Viento.
Does Hotel Xcaret Casa Viento offer free Wi-Fi?
Yes, Hotel Xcaret Casa Viento offers free Wi-Fi.
Does Hotel Xcaret Casa Viento offer free parking?
Yes, Hotel Xcaret Casa Viento offers free parking.
Does Hotel Xcaret Casa Viento offer free airport shuttle service?
Yes, Hotel Xcaret Casa Viento offers free airport shuttle service.
How far is Hotel Xcaret Casa Viento from the airport?
Hotel Xcaret Casa Viento is 20.2 km from Cozumel. Hotel Xcaret Casa Viento is 55.7 km from Cancun.
Can you bring pets to Hotel Xcaret Casa Viento?
Yes, Hotel Xcaret Casa Viento is a pet-friendly hotel.
Does Hotel Xcaret Casa Viento have a pool?
Yes, Hotel Xcaret Casa Viento has a pool on-site.
Most popular landmarks
- El Parque Xcaret 1 km
- Parque Xplor 1.5 km
- Terminal marítima Punta Venado 2.4 km
- Playacar Golf Club 3.9 km
- Aviario Xaman Ha 4.9 km
- Yucatek Divers 5.7 km