Prices are in New Zealand Dollars.

Hotel Xcaret Casa Viento

Carr. Chetumal - Puerto Juarez Km. 282, 77710 Playa del Carmen, Quintana Roo, Mexico
+52 984 871 5200

Cheapest
rate per night

9.5

Excellent
based on 882 reviews
Hotel Xcaret Casa Viento - Playa del Carmen, Quintana Roo, Mexico
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-
Check-out
Compare vs KAYAK |

Provider Nightly total
KAYAK $553
Hotels.com $570
KAYAK $570
KAYAK
Hotels.com
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Good to know

Value for money 9.1
Distance to city centre 5.7 km
Location rating 9.5

Rooms

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Reviews

Pros

Traveller rating

166
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3
2
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Time of year

Traveller type

Show reviews that mention

+
activate our key in 1 review
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mexico in 6 reviews
sofa bed in 12 reviews
  • Excellent
    Mar 2020
    10.0

    This is not an hotel, it's something else. It's amazing. It's like an extension of the Xcaret Park itself. The photos just don't make it justice. It is so much better live.. the sounds, the birds, the plants, the smell.. amazing. There is so much but so much to do that it never feels crowded. There are so much different areas, the river, the beach, the church mountain, the boats that rapidly connect to Xcaret Park, and on and on... Cleaning is superb. All food we tried was amazing!! I could go on and on.. it's a huge and still under construction work of art that sets an amazing standard not just to Mexico, but to the world!

    Let clarify right away this is the best hotel ever. However I would recommend to rapidly change the following things: - the check in is just very confusing. It starts at the bus that pick us at airport which was amazing however when you arrive they passe you through several people and it is just confusing. They didn't explain the hotel facilities properly however they give cards which do. It just this is not a regular hotel, it's like a park. There is maybe to much people in the reception area. - more English fluently speaking staff is required. - the bathroom amenities are not very good quality. They should totally change it. - we got a bad experience at the kayak and water paddle station as they told us different sceddule hours and in the end they didn't let us do it because supposelly was already closed (however it was officially almost one hour still open). - the member subscription plan tour although interesting is a little overwhelming.. Still, probably one of the 3 best resort on earth!!

  • Excellent
    Feb 2020
    10.0

    Everything!!

  • Excellent
    Feb 2020
    9.0

    Rooms are huge and confortable, kids club staff is amazing and Nataniel in the teppanyaki is Woow, we loved to have dinner at Xingao.

    Sales staff has a not very kind approach, they retain people although we told them three times we wanted to go and check in, they simply did not listen. The lobby is too crowded, with difficult circulation, too many things happening at the same time, lots of times you have to go just because since many things could be solved by phone.

  • Excellent
    Jan 2020
    10.0

    Amazing

    Does not even apply i liked everything

  • Excellent
    Jan 2018
    9.1

    Staff still learning and a bit slow . Somethings not finished yet but overall magnificent

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About

Overview

Located in Playa del Carmen, Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive is a 5-minute drive from Xplor Theme Park and 7 minutes from Xcaret Eco Theme Park. Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. A roundtrip airport shuttle is complimentary (available 24 hours).

Hotels.com

More

Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Spa

9.5 Excellent

based on 882 reviews

9.7

Cleanliness

9.7

Comfort

9.4

Staff

9.1

Value for money

Check in

15:00

Check out

12:00

Cancellation/pre-payment

Policies vary by room type and provider.

AMENITIES

Complimentary breakfast
Fitness centre
Free Wi-Fi
Pets allowed on request. Charges may apply.
Disabled access
ATM on-site
Car hire
Concierge service
Currency exchange on-site
Gift shop
Laundry service
Meeting/Banquet facilities
Room service
Bicycle hire
Game room
Spa
Hot tub
Indoor pool
Outdoor pool
No smoking
Restaurant
Bar/Lounge
Beauty salon
Express check out
Air-conditioned
24-hour front desk
Safe
Sauna
Free airport shuttle
Free parking
Playground
Pool table
Private beach
Designated smoking area
Storage available
Terrace/Patio
Adults only
Lift
Massage
Business centre
Laundry facilities
Child pool
Hairdryer
Babysitting/child care services (surcharge)
Free Internet
Free valet parking
Wedding services
Outdoor tennis
Linens
Towels

FAQs when booking at Hotel Xcaret Casa Viento

Where is Hotel Xcaret Casa Viento located?

Hotel Xcaret Casa Viento is located at Carr. Chetumal - Puerto Juarez Km. 282, 5.7 km from the centre of Playa del Carmen. El Parque Xcaret is the closest landmark to Hotel Xcaret Casa Viento.

When is check-in time and check-out time at Hotel Xcaret Casa Viento?

Check-in time is 15:00 and check-out time is 12:00 at Hotel Xcaret Casa Viento.

Does Hotel Xcaret Casa Viento offer free Wi-Fi?

Yes, Hotel Xcaret Casa Viento offers free Wi-Fi.

Does Hotel Xcaret Casa Viento offer free parking?

Yes, Hotel Xcaret Casa Viento offers free parking.

Does Hotel Xcaret Casa Viento offer free airport shuttle service?

Yes, Hotel Xcaret Casa Viento offers free airport shuttle service.

How far is Hotel Xcaret Casa Viento from the airport?

Hotel Xcaret Casa Viento is 20.2 km from Cozumel. Hotel Xcaret Casa Viento is 55.7 km from Cancun.

Can you bring pets to Hotel Xcaret Casa Viento?

Yes, Hotel Xcaret Casa Viento is a pet-friendly hotel.

Does Hotel Xcaret Casa Viento have a pool?

Yes, Hotel Xcaret Casa Viento has a pool on-site.

Photos

All photos (35)
Bedroom (9)
Bar (1)
Pool (6)
Beach (3)

Location

Most popular landmarks

  • El Parque Xcaret 1 km
  • Parque Xplor 1.5 km
  • Terminal marítima Punta Venado 2.4 km
  • Playacar Golf Club 3.9 km
  • Aviario Xaman Ha 4.9 km
  • Yucatek Divers 5.7 km

Playa del Carmen travel guide

Learn about Playa del Carmen on KAYAK

Getting Around

Cozumel 20.2 km
Cancun 55.7 km

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Hotels Mexico Quintana Roo Playa del Carmen Hotel Xcaret Casa Viento