Hotel Xcaret Casa Viento

This is not an hotel, it's something else. It's amazing. It's like an extension of the Xcaret Park itself. The photos just don't make it justice. It is so much better live.. the sounds, the birds, the plants, the smell.. amazing. There is so much but so much to do that it never feels crowded. There are so much different areas, the river, the beach, the church mountain, the boats that rapidly connect to Xcaret Park, and on and on... Cleaning is superb. All food we tried was amazing!! I could go on and on.. it's a huge and still under construction work of art that sets an amazing standard not just to Mexico, but to the world!

Let clarify right away this is the best hotel ever. However I would recommend to rapidly change the following things: - the check in is just very confusing. It starts at the bus that pick us at airport which was amazing however when you arrive they passe you through several people and it is just confusing. They didn't explain the hotel facilities properly however they give cards which do. It just this is not a regular hotel, it's like a park. There is maybe to much people in the reception area. - more English fluently speaking staff is required. - the bathroom amenities are not very good quality. They should totally change it. - we got a bad experience at the kayak and water paddle station as they told us different sceddule hours and in the end they didn't let us do it because supposelly was already closed (however it was officially almost one hour still open). - the member subscription plan tour although interesting is a little overwhelming.. Still, probably one of the 3 best resort on earth!!

Everything!!

Rooms are huge and confortable, kids club staff is amazing and Nataniel in the teppanyaki is Woow, we loved to have dinner at Xingao.

Sales staff has a not very kind approach, they retain people although we told them three times we wanted to go and check in, they simply did not listen. The lobby is too crowded, with difficult circulation, too many things happening at the same time, lots of times you have to go just because since many things could be solved by phone.

Amazing

Does not even apply i liked everything