Playa del Carmen Convertible Car Rentals

- budget said they didn’t have my reservation on file because I made it 24 hours ago - they said they’ll do a direct deal with me - they charged me $76 / day instead of $37 as agreed per my Kayak booking - they charged me extra for insurance (the Kayak price didn’t mention this ?)

Takes hours to fix a car

The location of the office is wrong on all GPS apps, so it took us almost an hour to find. The number we called from the email confirm couldn’t find our reservation so couldn’t verify that they were the right location. When we got there, we had to wait 25 minutes for the person in front of us to get their car. Then when we got to the front of the line they said they didn’t have our reservation. We made it that morning and they said it takes hours to get to their system. So they spent 30 minutes calling budgets help number. Then when they confirmed it- they said I had to pay a minimum of $60/day for insurance or put down a $2,500USD deposit plus $8/day to track the vehicle. I reserved the vehicle until 7pm, and when I said I would be back around 5 or 6 they said they close at 4, and we had to keep the car for the night. If we wanted to park it in their garage for the night it would be $15/hour. It took about an hour and fifteen minutes from the time we walked in the door at budget to the time we got the car. When we returned the car that took another 25 minutes and they couldn’t figure out how to give me back the money they placed on hold my card at time of reservation. I am still waiting for that $250 to be returned to my card.

The location listed on the website was not accurate. When we entered the address on google maps it took us to a nonexistent store front. When I tried calling the store, I was on hold for 15 minutes without an answer. Ultimately, we decided to forgo this reservation and pick a different car rental company

You are “forced” to accept the insurance which is higher than the cost of car rental. They will not accept insurance provided by my premium credit card. The option are either take their insurance or pay another fee which is closed to the price of their insurance if consider using my own credit card provided insurance plus a outrageous amount like $14,000 deposit to be charged on the credit card.

I cancel and they never give me back my money

They didn’t find the reservation. Also, they told me that if they could find it, it will be a $35,000 USD deposit. Which is a straight-up lie. Completely unprofessional and lazy.

What a scam. I spent an hour on research. Received confirmation email for decent deal. After travelling for an hour to then pick up car, despite the email confirmation the desk said there was no reservation. Doubled the price and had to suck it up as I was there in the office with no transport. Beware.

Nothing

The car could be a little bigger. Their version of the full-size is really a standard or midsize here in the U.S. They also try to sell you on high insurance which can double or triple the price of insurance. Be aware of that. Pick the basic LDW for Mexico and ask for nothing else.

Closed the collection site 30 minutes early so I had to return the next day. They did not fill up with gas at handover so we had to dispute how much gas the car had

We were extorted by the guys in the office when we picked up the car. They did not honor the pre-paid voucher and required that we paid them more money for the car we reserved. The contract they used was for a less expensive rental. I am certain they pocketed the difference. Also, we received the car with only enough fuel to get to a gas station. Practiced scammers.

Not happy. Bait & switch.

They will find a way to make you take their insurance! You'll need a letter from your insurer describing in detail what they are covering.

When you rent a car in Mexico, Avis is the way to go. In Mexico, there is a mandatory liability insurance required by law. That insurance is rarely covered by your personal insurance and is provided by the car rental company. If you rent with other company, they will charge you that insurance at very high costs (an extra at your initial booking price). But at Avis Mexico, there are no bad surprises. That insurance is always included in the online booking price. Again, Avis is the way to when you are renting a car in Mexico.

Avis staff is great. knowledgeable and friendly. I had a great experience with them

great service made everything so easy

- Reserved and paid for a 7-passenger SUV. At pick-up get indication, they do not have any SUVs available, but could geve me 2 cars for the same price. How is one person supposed to drive 2 cars? 2 cars would also require 2 sets of insurance charges and gasoline. Decided to take 1 car, with a refund for difference from reservation. Response: We cannot refund anything, Kayak makes reservations without consulting us, you need to talk to Kayak, nothing we can do. - Car received: White, auto, Nissan Sentra 4 door. Car was clearly in accident, bumpers were discolored/misaligned relative to body, car had multiple dents on doors and trunk. Car had a flat overnight, when service came to replace tire (same guy from desk at agency) it was clear the rim was bent, reason for flat tire. Car was driven to hotel and back, did not feel save driving it. - Upon return, a bump in front tire was identified, rep indicated it would require replacement and charge against deposit. Upon review of video taken during pick-up, realized the bump was on tire originally. When shown the video, representative refused to recognize it and recommended filing a claim to the insurance company so tire would be replaced. Refused to file a fraudulent claim for damage that was clearly in the car previous to delivery, that was not appreciated by representative. Car return required 2 hours, time lost from vacation for a car that was barely used. - NU car rental is not the name of the company providing the car, name is American car rental. It is not a good idea to provide incorrect car rental company information to customers, there is no graphical or visual indication at the American car rental agency indicating it support rentals for NU car rental company. - Worst experience with a car rental in over 20 years. - Rent directly with car rental companies, do not recommend using Kayak based on this experience.

The process at pickup took over an hour and a half in a tiny little room with only one desk worker. Then we had to wait for them to wash the car. When it was time to return the car they tried saying there was a new scratch and we showed them the pics we had taken upon pickup and they then believed us. Returning the car took about 25 minutes.

The car rental process and vehicle were fine. It took over 2 hours to return the car. Understaffed location and lengthy process for a location serving 4 separate companies.

Pick up time 12.00 (reservation was confirmed) arrived to pick up point at 12.45 - no cars. Never again

No return on mail

Typical big rental company scam. Offer low rental rate and rip you off with the insurance costs when you pick up the vehicle. I had proof of CDW coverage from my credit card bank but they had some reason it wasn't acceptable. Final price would have been 3 times the original quote. I went to a local company and got a better car and saved myself US$600.00 for the 4 week rental.

They didn’t have our car when we turned up so had to cancel the order

The car was clean and had no problems and the pre-inspection was thorough. That gives a very comfortable feeling It would have been more comfortable if the tank was full. We now had to stop for gas soon after we picked-up the car

They tried to overcharge us. They took ages to assist us. Super bad manners and attitude. Never ever recommending this to anyone.

We never used it. We tried to cancel, and were unable to. I feel the website is deceptive, and will not use again.

There is nothing to say besides that this location looked like it hasn’t been open for days. I think kayak and the National rental car dealership in Playa Del Carmen need to communicate better. We showed up at 4 pm to get our car and it was completely closed. Says their open till 6, and our pick up reservation was for 5

I decided not o pick up the car because the price was not as advertised. The place is a scam

I couldn’t rent a car from them! The didn’t have any cars! We lost a lot of time going there, waiting in a long queue, argue with them. Every client in that time have had the same experience. Never again! P.S. Why do they/you accept and confirm new orders when they know there are no more free cars?!

I feel totally and utterly ripped off. My price through You was $55 CAD incl taxes and fees. I am insured through my credit card, so said I’d decline insurance. I was told it is the law to get third party Liability (I checked and this is true). However I was charged $70 USD for ONE DAY. Online forums suggest this is typically $20-40 max per day. So I ended up paying closer to $150 CAD. Please look into this and get back to me - this seems utterly ridiculous. I could rent a car in Canada for 3-4 days for this price.

We had a booking, but no car. That's impossible.

They don’t have my car