Hotel Relais Dell Orologio

This hotel is going down. It is clear that there are not so many turist in Pisa then there used to be but it does not explain bad quality and standard. Toilet was dirty! It was late when we checked in and the only thing that I wanted to do was to go to sleep. That is why we did not spoke the same day about the issue. But this situation is an absolut disaster. Toilet was Yellow!!! Floor was dirty. Coofee in the room was old and clearly used in this apartment several times (the package was awfully crumpled). It was also very loud in the room. It is directly conected to the room next to it and separator with only 2 plates of wooden door that can be easily open from both sides!!!!! This is absolutely unacceptable!!!! It is realy hard for me to explain how bad this hotel is comparing to how expensive is the cost!!! And the view (on the city, at least that is what they said) from the Window... so sad... so bad... I was never so angry about bad standard and quality the right now!!!!

city tax was included in total price. Hotel forced me to pay 4euro city tax before I checked out. It is shame.

The staff is very friendly and very helpful. The breakfast has a big variety with lots of selections. We had to go early to a conference so we requested to start the breakfast earlier which wasn't a problem at all. The hotel is located central and very close to most attractions and to the university, only 10 minutes walking distance.

The hotel is quite old. Do not expect that everything works as intended. E.g. the heating system turns off or on randomly and can only closed if asked at the reception. I also couldn't properly close the lights in the bathroom.