Very comfortable and accommodating
Went for a 30th reunion. Great facilities, polite and helpful staff, lots of pools, spacious rooms. Many conveniences. Even great food at the pool and room service. Excellent value. (We stayed the last weekend in September and got a special rate by shopping it in advance.)
A place this big could use a bit more food options. Maybe a bigger menu for room service and pool restaurant. But the food was excellent, so the request for more of it is a compliment!
Everything ! the staff was awesome the view from our room was spectacular
Leaving ! Had a wonderful weekend there will go again
Location and staff
Hotel is a bit dated
as we frequent several valley hotels, we especially loved the adult pool area....................
our room had absolutely no view front or back
Close to family.
The resort is tired and it shows.
My girlfriend and I stayed here for the fourth of July weekend. I will never stay here again ever. The room was dated. The room looked like a road side motel. The pictures and smoke dectors were falling off the wall. The refrigerator door had a hole like some one kicked it. I went to four different ice machines four different times and not one of them worked. I had to drive to the store it was very inconvenient. For the amount we paid for each nigh it was not worth it. We didn't even go to the water park portion of the resort because we were so disappointed with our room
Nice room nice pools
I stayed on a Monday until Wednesday and it wasn't very busy at all. I was put in the farthest room from the main pool so it wasn't walking distance, did receive shuttle service but would of been nicer to be closer.
Confused, I guess?
Based upon the first impression of the front desk service, along with the room, I was expecting a perfectly fine stay. Especially, considering, the stay was only for one night. The room was spotless, and super cute! (We got one with a jacuzzi, which is definitely a bonus of this hotel.) there was even a little note from the maid, ensuring we knew it had been cleaned 100%, for our satisfaction.
That being said, I was required to call a 1-800 line, for room service? I was directed to an obscure representative, who was way beyond unprofessional, who then, transferred me to the kitchen of, what I found out later, was Streets of New York. Sure, but then why is it called OrderInn, on the room service menu? I just want to know where the food I'm paying stupid amounts of money for, is coming from. Along with several, basic food items, such as, plain old, Garlic bread, that they had, extensively, labeled as "Passion bread", and was being way overcharged for.
Pool area, lobby.
Parking was horrible and not convenient in the area we were in
Would not stay agaom
Place is old needs updates
Daily Resort Charge will be added to the room rate and includes: Guest internet access; valet/self-parking; access to Falls Water Village (max 6); tennis and pickleball court access; 1 hour daily golf practice facility (max 2); 20% off on select Spa services; local and toll-free calls. Guests of the Pointe Hilton Tapatio Cliffs Resort in Phoenix, Arizona can expect quality accommodations and superior service that is consistent with Hilton Hotels and Resorts throughout the world. Nestled in the rugged terrain of the Phoenix North Mountains in Arizona and about 20 minutes from the Phoenix Sky Harbor International Airport, the Resort is a 584 all-suite resort property offering luxurious services and activities. The accommodations are spacious two-room suites with one king bed or two queens and promise a relaxing visit to the Valley of the Sun. Each suite offers the Hilton Serenity Bed & Bath collection, as well as high-tech and high-touch guest room features including the Hilton Alarm Clock Radio with MP3 capabilities. This mountainside Phoenix, Arizona retreat is home to The Falls Water Village, the perfect family fun center. Three-acre oasis of swimming pools, waterfalls, 138-foot waterslide, 23 private cabanas, Cascades Cafe, Two hot plunge spas. Many other recreational opportunities await you, that include: 18-hole championship golf course - Lookout Mountain Golf Club, home of The Hilton Golf Academy, Full-Service Tocaloma Spa & Salon, Two lighted tennis courts, Eight swimming pools, Precor workout centre, sauna, hiking and much more. In Arizona, outdoor dining is famous and the Resort has five themed dining options available on the hotel grounds. Different Pointe of View, AAA Four-Diamond Award winner for 19 consecutive years, with its new American cuisine, renowned service, award-winning wine menu and views of Phoenix that will leave you breathless resides 1,800 feet above the city lights. Pointe In Tyme features steak favorites enhanced with homemade marinades and rubs, seasonal entrees and wonderful seafood dishes. La Cantina specializes in fresh Mexican selections with a brand new fiesta setting (Open Seasonally). Cascades Cafe is the perfect place to enjoy lunch favorite's poolside at The Falls Water Village. The Works for pizza, ice cream and lighter fare (Open Seasonally). The Lobby Bar highlights a morning coffee bar and Danish or a refreshing drink for your late afternoon pleasure. The versatility and scope of our meeting facilities set our Resort apart from other Arizona conference resorts. The opportunities for successful meetings here are endless with our professional staff, extensive business centre, DS3 high-speed Internet access and in-house audio/visual department. More than 65,000 square feet of total meeting and garden function space has been designed specifically for conventions and events. Groups who wish to enjoy the Phoenix climate can select the picturesque desert surroundings of Hidden Valley, our mountainside outdoor venue. Whether your meeting is for 20 or 1,500, our nationally recognized team has devoted themselves to making every event a triumph. The Resort is centrally located to all Major League Baseball's Cactus League Spring Training facilities in Greater Phoenix; including the new ballparks housing the Los Angeles Dodgers, Cleveland Indians, Cincinnati Reds and the Chicago White Sox. Peoria Sports Complex, Peoria, Arizona - San Diego Padres and Seattle Mariners. Goodyear Stadium, Goodyear, Arizona - Cleveland Indians and Cincinnati Reds. Camelback Ranch Ballpark, Glendale, Arizona - Los Angeles Dodgers and Chicago White Sox. Hohokam Park, Mesa, Arizona - Chicago Cubs. Tempe Diablo Stadium, Tempe, Arizona - Los Angeles Angels. Phoenix Municipal Stadium, Phoenix, Arizona - Oakland A's. Scottsdale Stadium, Scottsdale, AZ.
Based on 1,132 reviews
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