Above and beyond!
Went for my birthday overnight and the staff could not have made it more special for me. Starting at checking in, when we were upgraded to a room other with a king size bed and amazing view. They went above and beyond- we came back to the room to champagne, a handwritten birthday note, and cake! Then the pool concierge and staff (Nicholas, tabitha, yanna (sp?) and Camille all made us feel SO welcome and taken care of. They brought out a birthday dessert as well, while we were lounging by the pool. They comped a couple things and really made us feel celebrated and welcomed. It was a FANTASTIC customer service experience- which is rare to find these days!
The resort was amazing. The staff was very friendly and helpful. The kids loved the pool area, especially the lazy river and slide. Nice 36-hole golf course on the property.
Treat yourself to a memorable getaway at JW Marriott Phoenix Desert Ridge Resort & Spa. Our hotel features Four Diamond service, five sparkling pools, a lazy river and waterslide and Wildfire Golf Club, with its Palmer Signature Course and Faldo Championship Course. Children will enjoy the kids activity center while you relax at our modern fitness centers or our upscale spa and salon. Satisfy every craving in our restaurants and bars, from casual poolside fare to fine dining. All of our resort guest rooms boast lovely views through oversized windows, pampering bedding, plush robes and luxury amenities. Some rooms offer private walk-out balconies with striking mountain, pool or golf club views. Discover our nearly 250,000 square feet of stylish event space for your next special occasion, complete with catering and event-planning services. Explore TPC Scottsdale, Cave Creek, Desert Ridge Marketplace and the Musical Instruments Museum during your stay at our multiple award-winning resort in northern Phoenix, AZ.
Based on 1,972 reviews
Value for money
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