Basics
Dining
Services and conveniences
Pool and spa
Bathroom
Accessibility and suitability
General
Parking and transportation
Media and entertainment
Laundry
Things to do
Family friendly
Outdoor
Bedroom
Health and safety
Fitness
Workspace
Show reviews that mention
Filters
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarisation of user hotel reviews and hotel informationSee more
They offer insights and recommendations from previous guests to help future visitors enhance their stay at the hotel.
What can I expect from the hotel's location?
The hotel is well situated close to the mall and other shopping, providing a good central location. Additionally, it is close to various entertainment places such as the Embassy.
How are the hotel staff and customer service?
The staff are friendly and accommodating, and many speak English. The receptionist, housekeeping, restaurant, and pool staff are nice and responsive to requests.
What are the dining options like at the hotel?
The hotel is attached to a mall, providing convenience for dining and shopping. There are good variations and tasty options for breakfast, and guests can easily find eating places around the hotel.
What are the common concerns about the hotel's cleanliness?
Some guests have mentioned concerns about the cleanliness of the rooms, including dirty bedsheets, smelly towels, and dusty areas. Additionally, there were comments about the need for improvement in maintenance and services.
What practical information should I know about the hotel's amenities?
The hotel offers a complete range of facilities, including a fitness center, spa, outdoor pool, and beauty salon. However, there are comments about the need for improvement in maintenance and services, particularly regarding the room facilities and cleanliness.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarisation of user hotel reviews and hotel informationSee more
They offer insights and recommendations from previous guests to help future visitors enhance their stay at the hotel.
Opt for a Room on Higher Floors
Some guests reported noise from the in-house club, especially on lower floors. Choosing a room on a higher floor might provide a quieter experience.
Consider Bringing Earplugs
A few guests mentioned loud music from the in-house club at night. Packing earplugs could help ensure a peaceful night's sleep.
Explore Nearby Dining Options
While the hotel is connected to a mall, some guests found the dining options lacking. Consider exploring nearby stalls and restaurants for a wider variety of food choices.
Check Room Cleanliness
Several guests noted issues with cleanliness, such as stained bed sheets and dirty rooms. It may be helpful to inspect the room upon arrival and report any concerns to the staff.
Utilize the Hotel's Spa
Guests enjoyed the spa facilities, so consider taking advantage of this amenity for relaxation during your stay.
Request a Room with a View
Some guests appreciated the city views from their rooms. If this is important to you, consider requesting a room with a city view when making a reservation.
Be Mindful of Wi-Fi Connectivity
Some guests found the Wi-Fi login process complex due to multiple usernames and logins. It may be helpful to inquire about the Wi-Fi setup at check-in to avoid connectivity issues.
Take Advantage of the Hotel's Location
The hotel's central location near shopping malls and entertainment venues makes it convenient for exploring the city. Plan to make the most of the nearby attractions during your stay.
Consider Bringing Toiletries
A few guests mentioned issues with the provided toiletries and towels. Bringing your own toiletries might ensure a more comfortable experience.
Check for Room Maintenance
Some guests noted that certain fixtures and fittings in the rooms were old and in need of maintenance. It may be helpful to check the room for any maintenance concerns upon arrival.
Check-in/Check-out | Check in anytime after 14:00, check out anytime before 12:00 |
---|---|
Cancellation/pre-payment | Cancellation/pre-payment policies vary by room type and provider. |
Grand Jatra Hotel Pekanbaru is located at Jl. Tengku Zainal Abidin Komplek Mal Pekanbaru No. 1, 2.7 km from the centre of Pekanbaru. Pekan Baru Mall is the closest landmark to Grand Jatra Hotel Pekanbaru.
Check-in time is 14:00 and check-out time is 12:00 at Grand Jatra Hotel Pekanbaru.
Yes, Grand Jatra Hotel Pekanbaru offers free Wi-Fi.
Grand Jatra Hotel Pekanbaru is 7.8 km from Pekanbaru Simpang Tiga.
Yes, Grand Jatra Hotel Pekanbaru has a pool on-site.
KAYAK scours the web for all room deals available at Grand Jatra Hotel Pekanbaru in Pekanbaru and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at Grand Jatra Hotel Pekanbaru and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for Grand Jatra Hotel Pekanbaru.
Value for money | 7.1 |
---|---|
Distance to city centre | 2.7 km |
Nearest airport | Pekanbaru Simpang Tiga |
Distance to airport | 7.8 km |