Royal Wing Suites & Spa

The most serviceminded hotel I've ever been at - you can customize what they put in the minibar (I had fresh milk every day for my morning coffee), you can book your favorite sun bed all week, there is fruit and chocolate for you every day, and you can wish for certain fruits, they have a flat pillow (unusual to find in Asia) and a lot of other pillow choices, there are many different dinner options, the fitness room is very well equipped. There is an extra door with moscito net at the two balcony doors, so you can sleep with fresh air if you like. There is enough light in the room, and very flexible light around the bed, the bathroom is big and well maintained, the balcony with sunbeds is a great asset if you want to be private. The hotel is quiet (no music all day around the pool) and is focused on a relaxing, customized stay. The restaurant at Wing is great for all meals. Really good food. But the best is the staff! Everybody is so genuinely friendly and focused on making your stay personalized and just as YOU would like it. It is everybody - from the housekeeping, to the pool staff, and management. Everybody is doing an effort to talk to you and learn who you are as a guest and accomodate that best possible. And the smiles and the service seems genuine, and it also seems like the staff enjoys to be there. They are also smiling to each other and joking around (when they think you don't see it), and that is great. To know that people also enjoy to work there just makes it all even better. I can only give this place my highest recommendation if you are looking to relax and avoid all the small things that can be a little irritating at other hotels - they are gone here! We travel a lot and have never been to the same place twice, but we will make an exception with this place.

The Spa facilities (massage etc) are expensive compared to prices just outside the hotel (a factor 9 in difference), and this is too much of a difference in my opinion. The restaurants outside Wing (the other connecting hotels to which you have full access) are varying a lot in quality and value-for-money. I recommend to focus on the Wing restaurant.

The royal wing is the most expensive of the 4 nevertheless worth every penny for the service peace and excellence in service in any way you can imagine. To use a phrase of a fellow resident. The only bad thing in this hotel, is that paradise is boring :)

Few evening activities would be great added value for couple travelers

Toughest customer ever but we were so pleasantly delighted. Great staff from the moment we checked in. Nice facilities-oool, spa, restaurants. Great price