Harmony Hotel

Good location, spacious rooms, polite and helpful staff

Aged facilities/rooms. Smelly bathroom (stinks sewage). There is VERY loud noise each night from nearby music stage, until like midnight/1am.

I like that they granted my request for an early check-in.

To improve the facilities and amenities of the rooms.

Breakfast was okay, a set menu with 5 or so options, slow service. The pool was nice although could have done with better outdoor furniture/more seating. Staff were nice. Good location, just a 5 minute walk to the beach strip however the hotel doesn't have a back entrance to the beach so you have to walk around via the road.

You have to leave the room key with reception in order for your room to be cleaned. There were cockroaches in the bathroom which seemed to come out more and more each night. We had an issue at check out with a payment. I was promised in writing to add just an extra bed into the room would cost XX amount however upon check out they told me it was that amount per night. I refused to pay as it was over priced not to mention in writing and the receptionist proceeded to play the guilt card that the amount would personally come out of her pay if we did not make payment. I requested to speak to the manager to which they would not see me and the whole situation was handled terribly and annoyed me, plus we need to leave to head straight to the airport for a flight and the receptionist was dragging the excuses out. We were also told they were expecting a bad review from us and therefore didn't care as other Australians left negative reviews also which I thought was highly inappropriate to mention.