Hotel am Nikolaiort (former Hotel Nikolai)

Only the breakfast.

I booked the apartment with a bath tube because we like to take a hot bath before going to bed. After my wife and I retrurned from dinner we became aware that no hot water came out of the bathtub faucet. Nobody was reachable at the reception - it closes at 10:00pm. In the morning I complained the issue at the reception and got the answer that the general manager will call me during the day. Nothing happened. After business in the afternonn I called the reception by myself. I was told that the hot water is shut down over night. Hence I asked for a kind of compensation because in my view the services of the reservation were incomplete. This request was rejected with the argument that it is normal in hotels to shut down hot water during night. The general manger wasn't rechable. The whole call was in my perception characterized by arrogance. The same when I complained that there was no Wifi in the hotel. I ham doing a lot of international travel - this experience was new for me. I will also post the same block in other websides.

This hotel has no free internet access in the rooms!!! Two out of three days there were no free wifi in the reception desk or in the restaurant!