Thon Hotel Panorama

Location was excellent, close enough to central station to walk, even with luggage. Also well placed for city centre restaurants, shops and attractions and an easy stroll to the main waterfront areas. Excellent breakfast buffet with a well run system replenishing and clearing. They were well tested when several sports teams arrived for the Norway Cup. Our room was comfortable but service was minimal.

At check in we were told simply to take the lift to our room. We did, only to find that floor 4 was on 2 levels and our room was on the lower level which was accessed by a flight of 8 steps without any handrail. Getting our luggage down was not easy, we are both in our 70's and managing suitcases and no hand rail was difficult. The response from the hotel was negligible, simply stating that our room, a standard double, was in the older part of the building. There was no offer of assistance and it is out opinion that we were allocated this room as we had booked through booking .com rather than direct with the hotel. The newer part of the building was 10 floors, served by 2 small lifts, inadequate at peak times. We frequently used the stairs which meant going up half a floor so we could then go down 4.

Like the location. Very accessible to all the places to see in Oslo City. Nice view from the 13th floor.

The linens, pillows, bedsheets and towels doesn't smell good. The room smells. The couch smells and carpet. No air conditioning