Good to know
|Value for money||6.3|
|Distance to city centre||4.2 km|
|Distance to airport||1.1 km|
|"The bed was comfortable and clean"||(in 15 reviews)|
|"walking distance to convention center."||(in 8 reviews)|
|"The staff was very friendly and helpful"||(in 35 reviews)|
|"The room smelled like mildew."||(in 48 reviews)|
|"The room smelled like mildew."||(in 6 reviews)|
|"The room smelled dirty, cigarettes."||(in 18 reviews)|
Time of year
Show reviews that mention
|bed was very comfortable||in 19 reviews|
|close to the airport||in 25 reviews|
|convention center||in 12 reviews|
|dirty room||in 148 reviews|
|dirty sheets||in 21 reviews|
|hallways smelled||in 34 reviews|
|ice machine||in 17 reviews|
|late check||in 4 reviews|
|lobby||in 17 reviews|
|lower floor||in 5 reviews|
|mold in bathroom||in 21 reviews|
|second night||in 19 reviews|
|shower curtain||in 12 reviews|
|staff was friendly||in 78 reviews|
|stain on the rug||in 3 reviews|
|towels in the room||in 34 reviews|
Old run down facility
First room was supposed to be non smoking but stunk like an ash tray. 2nd room was better
Close to airport. Ordered a taxi for our early morning flight. Nice staff in the morning.
The room was old. Cracks in the sink. Hairdryer was dirty and gross. Ceiling was collapsing. Curtains were dirty. Smelled musty. Noisy neighbors, could hear EVERYTHING they were doing. No onsite restaurant, thought there was.
Location and friendly helpful staff.
Pretty old and dated.
There's nothing to say here
The lack of customer service. All the amenities stated were non existent.
The Ontario Gateway Hotel provides guests a relaxing stay in the heart of Californias Inland Empire. We offer 299 well-appointed guest rooms and suites in addition to 21,000 square feet of flexible meeting space. Enjoy complimentary high speed Internet and 24-hour round trip airport shuttle service.Our property is located less than 1 mile from the Ontario International Airport and steps away from the Ontario Convention Center. The central location grants easy access to I-10, I-15, and I-60 freeways as well as local attractions such as the Auto Club Speedway, Ontario Mills Shopping, Victoria Gardens, Downtown Los Angeles, Disneyland and California Adventure theme parks.We are excited to announce hotel renovations that will greatly improve our guests experience over the next 18 months. Currently, we are renovating 25 rooms at a time concentrated in the oldest section of our hotel. We are and will be making every attempt to keep noise and dust to ourselves and place guests in hotel sections which are not immediately adjacent to these areas. It is our promise to meet or exceed guest expectations at all times but, in the unlikely event that we do not, we hope you will bring your concern to our attention immediately. Thank you for helping us to renovate and upgrade our hotel property. We are here to serve you and appreciate the opportunity to do so.
based on 1,468 reviews
Value for money
Policies vary by room type and provider.
Most popular landmarks
- Ontario Convention Center 245 m
- Cucamonga-Guasti Regional Park 1.7 km
- Citizens Business Bank Arena 3.7 km
- Ontario Town Square 4.1 km
- Ontario Museum of History and Art 4.1 km
- Westwind Park 4.7 km
|San Bernardino Int||34.2 km|