Ramada Hotel & Suites by Wyndham Novosibirsk Zhukovka

The property looks nice inside and outside too, it's in the middle of a forest.

Where to start? We arrived around 11pm to the hotel, very hungry. The restaurant was just closing, the hotel doesn't have a 24/7 room service and the staff was not helping with finding a delivery service ("not possible"). Of course it was possible, for example Yandex Taxi has delivery services, but it took an hour for a foreigner to find this out. Staff doesn't speak English and not really helpful, making the necessary minimum efforts. For example we ask them at the arrival if there is WIFI in the room, the receptionist says 'yes'. When we get up in the room it turns out that we need a Russian phone number to use the WIFI, we call the reception and they tell us to bring down all of our devices we want to use the internet with. Then they manually enter the code in the devices (4 stars hotel and prices!). Everything goes very slow in the bar and restaurant, drinks we got after 20-30 minutes (not many guests). Another example for the minimum efforts of the staff: we tell them that we are in a hurry and ask for how long it takes to do our lunch? They say it's like 15 minutes. OKay. 10 minutes later the waiter comes out and explains that they didn't find all ingredients for our lunch so they can't make the lunch, the order is cancelled. The property itself is nice, but staff should be paid better or changed.