Berties Lodge

Nothing at all it’s a dump

Every thing it’s an awful place

Absolutely nothing...

I booked for Berties, we couldn't get in to Berties, we had to go through the the Victoria. I felt I was being treated like a lower class customer. It was when we climbed the stairs and over into Berties did I realise why. We went from a nice hotel, fab decor, nice carpet, to hell. Once through the door from The Victoria, into Berties hallway, the walls where filthy, the carpets were and are disgusting, I wouldn't put my dog there. Once in the room, which looked like a prison cell, absolutely disgusted, no tea/coffee, but the Victoria had it, no sea view, but the Victoria had it, no option for breakfast, but the Victoria had it, no room service, but the Victoria had it, etc etc. Yes I understand, you get what you pay for, but that was terrible, making customers feel like second class citizens. To add to the debacle, our room was just under the roof guttering, which leaked when it rained, our stay saw a lot of rain, thus, a lot of leaking from the gutter and pipe, causing the most annoying noise, we couldn't sleep the first night, I complained, we left after only one night, a refund was processed, not a full one I might add. It was the most disgusting place I have ever had the mis-pleasure of staying. All the way from liverpool, only to return 24 hours later.

Literally nothing.

It was incredibly noisy. So noisy I actually didn’t stay for the second night I had booked - credit to them as they refunded me without any hesitation The room was horrible and just made me feel dirty; stains on the carpet, old banged up furniture, pointless curtains. Had no communication from Them re £30 cash security deposit and had to run to a cash machine at 2230. No soap in the room, not even towels and no phone to ring reception It’s cheap and nasty. Do not bother