|Distance to city centre||4.1 km|
|Nearest airport||New York LaGuardia|
|Distance to airport||7.1 km|
|"Comfy bed and great location."||(in 90 reviews)|
|"Classic design, clean, helpful staff."||(in 103 reviews)|
|"Beautiful hotel which has been maintained"||(in 33 reviews)|
|"Very very small room"||(in 26 reviews)|
|"The hotel is old and not well taken care of."||(in 4 reviews)|
|"Needs updating throughout."||(in 8 reviews)|
|air conditioner||in 6 reviews|
|beautiful hotel||in 62 reviews|
|central park||in 27 reviews|
|coffee and tea||in 39 reviews|
|great location||in 123 reviews|
|hotel is old||in 7 reviews|
|museums and park||in 2 reviews|
|near central||in 8 reviews|
|needs updating||in 17 reviews|
|new york||in 5 reviews|
|quiet neighborhood||in 12 reviews|
|roof terrace||in 7 reviews|
|sinai||in 5 reviews|
|small room||in 121 reviews|
|staff was very friendly||in 143 reviews|
|upper east||in 4 reviews|
Can't find anything positive to say after this experience.
Pre-paid and reserved room was unavailable (king suite). Upon arrival, was first told to re-book at another hotel. Then given a horrible closet of a room with a broken heater. Only got partial refund and am very dissatisfied.
Wasn't Able to Stay There
Booked the Hotel online on a very busy evening in the city (hardly any rooms available). Was so thankful to find a room in a well rated hotel, as it was getting very late and I was getting concerned as a female in the city with no where to go. When I arrived I was told that there were no rooms available due to an inventory issue. The front desk person did help me look for another room, and after an hour of looking we were able to find another room in the city. However, it was twice as much as what I would have paid if they would have had the room I originally booked. When I asked if they would cover the difference in price, they told me there was nothing they could do since they refunded my money. They were also not willing to pay for my cab fair to the other hotel. It was a long night, and I was extremely disappointed in the guest services at this hotel.
Great location and staff!
- Friendly, helpful staff. - Convenient and tasty restaurant next door, Sarabeth's
- Inadequate window air-conditioning unit during hot, summer months - Absent air conditioning in the room hallways, and elevators
Located in New York (Upper East Side), Hotel Wales is within a 5-minute drive of The Jewish Museum and Cooper Hewitt Smithsonian Design Museum. Featured amenities include complimentary wired Internet access, a business center, and limo/town car service.
Based on 1,335 reviews
Policies vary by room type and provider.
|New York LaGuardia||7.1 km|
|New York - Penn Station||4.9 km|
|Secaucus Junction, New Jeresy||10.4 km|