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Distance to city centre
|New Delhi Indira Gandhi Intl|
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Water bottles too costly for room service
The hotel is located in New Delhi, Greater Kailash. We booked this hotel as it was close to our friend’s place who was getting married. The area is quite nice but a bit far from the main attractions of Delhi, so take into account traffic when planning your day trips. The rooms offer all comforts although they would need to be renovated. The bed is comfortable and the room is clean. The staff is very friendly and helpful, reception is open 24/24 and the security guards are always present.
The experience was good but the price is too high for the quality offered. We had a problem with hot water as most of the times it was tiepida. Also, the hotel does not offer hairdryer in the rooms and you need to ask it at the reception. I needed it two times and it was always in other rooms so it was a bit of a problem.
The cockroaches in my shower
The staff lack basic hotel and customer service skills. Staff kept making same mistakes over and over. The check in and out procedure was horrible. The staff do not know anything about quality and delivering on their commitments and miss professionalism
The waiter at the restaurant was nice
The staff were not committed to serving customers. We had to keep asking them for basics over and over (towels, hair dryer, room cleaning, etc) and they wouldn’t deliver. We would wait for a long time after they said they will bring something only to find out they are playing on their mobile phones at reception. We ordered laundry service and the items were poorly prepared and needed to be redone. The property also ripped us off, adding miscellaneous hidden fees to our Bill at the end (for an already over priced room ). Stay away from this place!
Good, cooperative staff
No cold water bottle was supplied. The refrigerator was empty (why was it kept there when it solved no purpose). The room was too small seeing to the tariff.
When you stay at Alpina Hotels & Suites in New Delhi, you'll be connected to a shopping center, within a 5-minute drive of Kalkaji Mandir and Kailash Colony Market. Featured amenities include a business center, express check-out, and dry cleaning/laundry services. Free valet parking is available onsite.
based on 384 reviews
Things to know
- Professional service
- Nice building
- Friendly service
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Most popular landmarks
- Lotus Temple 2.9 km
- Dilli Haat 5.1 km
- Qutub Minar 5.2 km
- Safdarjung's Tomb 6.6 km
- Humayun's Tomb 6.6 km
- Lodhi Garden 6.7 km
|New Delhi Indira Gandhi Intl||13.7 km|