That my 2 and 1/2 year old found a Qtip within 2 minutes of entering our room. We were there 4 nights and although someone made our beds, nobody every cleaned. They checked on us once to see if we needed more towels and overall the staff was not very helpful or attentive. It was not worth the money we spent to stay there.
Good location but needs improvement
Location and lower cost than the rest of the downtown Nashville hotels
Room service menu stated it would go until 1am, we ordered and they called back and stated that they couldn't deliver to hotel because it only went until 11pm. No shuttle, called for a cab and cab never showed up. Rooms need updating.
Clean and basic hotel.
Similar to a basic chain like Holiday Inn. Staff is very nice, location is about a mile from Broadway and is a $5 Uber ride. Restaurants around the hotel are within walking distance. Breakfast is limited to muffins, fruit, and drinks, no hot food like eggs. Overall a safe, clean, hotel in a good location.
Not as described
In reviewing this hotel, my wife and I expected it to be neat, clean, and simple--a good place for a quick overnight trip and comparable to other hotels of the same ranking. This was not the case! The hotel appeared as if it had not been maintained and kept up for some time. Upon exiting the elevator, we were hit with this horrible, unidentifiable smell!! Needless to say we went right downstairs to see about a refund. Both the hotel management and company we booked through were willing to give us a refund. That act of graciousness was the one good thing we can say about the hotel.
Great hotel for price
We stayed for 4 nights recently. The hotel was only 15 blocks from downtown which is an easy walk if you don't mind it. Saves you the $10 to go to and from downtown via taxi. Midtown is also close which has some fun restaurants. We had 4 girls in a 2-queen bed room. Plenty of space and it was clean. Room had a little wet bar with a nice size fridge and microwave. The breakfast had fresh hot waffles, omelettes, biscuits and gravy!
Not enough plugs or lighting in the room, but no big deal, we made it work! Also, no bathroom fan, so when you showered or dried your hair it got hot, and no iron in the room. We didn't need it but just noticed there was not one.
From vibrant spaces and quirky design touches to self-service programs and keyed-in local partnerships, the new Hayes Street Hotel provides an engaging home-base in Nashville for travelers that appreciate a dash of Southern spirit. An independent property that offers a fresh take on the city, and encourages guests to explore a new location through a local's lens, The Hayes Street Hotel provides all the needed creature comforts, along with a modern, spirited style of hospitality.
Policies vary by room type and provider.