Olimpo degli Dei

Accommodations are perfectly adequate and location is centrally located. The receptionist that checked us in was very kind and helpful. Our main complaint was that we were locked into our floor, trying to get out for 45 min. There is a door to the first floor that is used by all guests of that floor. Upon check-in we were told casually not to lock it. It was around 8pm and we decided to go out for dinner and realized that we couldn’t get out. We also realize we were not provided any emergency contact numbers for staff and after knocking on all the doors, we are the only people on the floor. The key holes on the inside of the door are taped up. I go to the vacant reception desk to use the phone and dial the hotel number on the business card. I’m greeted by a man who only speaks Italian and repeats to call back tomorrow morning at 8am when they open. We called a few more times to communicate our situation. Later the phone rings and it’s another hotel employee saying they are sending someone to unlock the door. I assumed it would be an employee but they had called the only other guests staying on that floor to unlock it because they accidentally locked it in their way out. I think it’s no fault of the guests but rather the hotel. I find it completely unacceptable that guests have the ability to lock the door from the outside thus locking guests in. In fact it’s extremely dangerous and a fire hazard. I also find it unacceptable that there is no contact information for a hotel employee in emergencies. The contact number on the business card needs to be changed to someone more helpful. All in all it was an extremely unfortunate experience in our only night in Naples.