Pros (+) The bed was comfortable and the view
Cons (-) The price and Service
3 stars
voco The Shelby - Myrtle Beach by IHG
1802 North Ocean Boulevard, Myrtle Beach, SC 29577, United States
Myrtle Beach, SC
See location+1 843 448 7101Photos of voco The Shelby - Myrtle Beach by IHG
Overview
Located in Myrtle Beach, Sandcastle Oceanfront Resort at the Pavilion is within a 15-minute drive of Myrtle Beach International Airport and offers a Jacuzzi, free Wi-Fi and an indoor pool. It is close to Grand Strand.
This 3-star hotel provides an express check-in and check-out feature, a kids pool and a kids club. In fine weather, an outdoor terrace offers a nice spot to relax.
Rooms at Sandcastle Oceanfront Resort At The Pavilion Myrtle Beach are comfortable and provide a refrigerator and a microwave.
Sandcastle Oceanfront Resort at the Pavilion features a convenient in-house café where guests can grab a bite to eat before venturing out to discover the region. Each evening, guests are invited to wind down in the cosy lounge bar. A variety of eating options can also be found in the area.
Sandcastle Oceanfront Resort At The Pavilion Myrtle Beach is ideally located for exploring the city, with the SkyWheel just a short walk away. Myrtle Beach Pavilion and Myrtle Beach Convention Center are a brief stroll away.
Latest deals for voco The Shelby - Myrtle Beach by IHG
Amenities at voco The Shelby - Myrtle Beach by IHG
- Private beach
- Outdoor pool
- Fitness centre
- Bar/Lounge
- Free Wi-Fi
- Coffee machine
- Free parking
- Free toiletries
- Internet
- Pets allowed on request. Charges may apply.
Basics
- Free Wi-Fi
- Internet
- Air-conditioned
- Free toiletries
Accessibility and suitability
- Non-smoking rooms available
- Pets allowed on request. Charges may apply.
- Lift
Pool and spa
- Hot tub
- Outdoor pool
Parking and transportation
- Free parking
- Private parking
Outdoor
- Private beach
- Garden
Dining
- Bar/Lounge
- Coffee machine
Bathroom
- Hairdryer
General
- Family rooms
Services and conveniences
- 24-hour front desk
Family friendly
- Cribs available
Fitness
- Fitness centre
Reviews of voco The Shelby - Myrtle Beach by IHG
5.9
Fair
3431 verified ratings
Wonderful
725
Very good
384
Good
447
Okay
329
Fair
389
Mediocre
279
Poor
878
Summary of reviews
Guests say
Guests had a mixed experience at this hotel. Many praised its location, particularly its proximity to the beach, and some appreciated the friendly staff who were quick to address minor issues. However, numerous complaints were raised regarding the hotel's cleanliness, citing dirty carpets, bugs in rooms, and unpleasant odors. Service issues were also highlighted, with guests reporting rudeness from staff and dissatisfaction with policies during the pandemic. Overall, while some guests had a positive experience, many found significant flaws that marred their stay.AI-generated from customer reviews
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6.2 out of 10
2130 reviews
5.2 out of 10
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275 reviews
6.2 out of 10
13 reviews
All reviews
Pros (+) Clean
Cons (-) Faster elevator
Cons (-) Carpet was damp and musty
Pros (+) The expedited maintenance service and having a confirmed reservation. Air conditioning was good. Proximity of beach and hotel.
Cons (-) Though I was fortunate, there were many people waiting in the lobby whem I arrived to get a room or were complaining about there rooms. One lady was waiting for a room for a over an hour and the gentleman told the lady there were 49 rooms that meedes to cleaned and that it takes awhile....The rooms smelled terrible. I booked 2 identical rooms and both were different from one another. Tvs were date...
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Cons (-) Strong odor of Marijuana, the halls were so hot, we supposedly have a free rental DVD to watch when we got to our room the DVD player didn't even work and the TV was fuzzy. The indoor pool and jacuzzi room had the strongest smell of chlorine. It also said the it was opened from 9am to 10 pm when got there it was about 4pm and the door was closed. Also only one maintenance guy on 2nd shift for 3 bu...
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Pros (+) Great beachfront location. Close to the boardwalk. Exterior of build and grounds well-maintained. Excellent parking.
Cons (-) Housekeeping non-existent- our room was never cleaned once during our 4 night stay. Many interior maintenance issues: clogged sink, loose toilet seat, broken shower faucets. Janitorial staff brought dumpsters of trash down in the passenger elevator with the guests onboard - YUCK! People on our floor were taking their own trash out because housekeeping wasn't doing it. In our opinion, with the exce...
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Pros (+) I liked the cleanliness.
Cons (-) The onecif the staff member was no friendly...
Pros (+) The location was close to an event I attended.
Cons (-) Everything was dirty and outdated. Ocean view is not enjoyable because the balcony is so ghetto looking. This hotel is ghetto.
Pros (+) I love the how would Der full the maintenance workers were. They were friendly and willing to go the extra mile to make sure everything was the best they could for us. The cleaning people were fairly friends day too. It was within walking distance to food and the boardwalk. The beach was clean and enjoyable. You can get free red box videos while staying.
Cons (-) The WiFi doesn't work at all. It did t matter where we were we. Old not use the WiFi. Therefore we couldn't do any of the work we needed to do. Since it was advertised it was very aggravating. We had to use our phones as hot spots, using our data or go to Starbucks. This is not convenient when you have work that needs to be done. The rooms are way out of date. Though they were clean, they may have...
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Pros (+) We enjoyed the view of the ocean and the quick beach access. We did not enjoy the broken heater/air condition unit. The toilet hose springing a leak and soaking everything. Tv did not work and the hot water in the shower was out for two days.
Location
1802 North Ocean Boulevard, Myrtle Beach, SC 29577
What's nearby
- Captain Hook's Adventure Golf0.5 km
- SkyWheel Myrtle Beach0.7 km
- Mount Atlanticus Miniature Golf1.4 km
- New South Brewing1.6 km
- Grand Strand1.8 km
- Pelicans Ballpark1.8 km
- Ripley's Aquarium2 km
- Broadway at the Beach2.1 km
- Pavilion Nostalgia Park2.3 km
- Family Kingdom Amusement Park2.6 km
- NASCAR Speedpark2.8 km
- Myrtle Waves3.1 km
Policies
Check-in/Check-out | Check in anytime after 16:00, check out anytime before 11:00 |
|---|---|
Cancellation/pre-payment | Cancellation/pre-payment policies vary by room type and provider. |
When to book a room at voco The Shelby - Myrtle Beach by IHG
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
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Nearby hotels and places to stay
Closest
See more nearby staysMost recommended
See most recommended stays in Myrtle BeachGood to know
Value for money | 5.3 |
|---|---|
Distance to city centre | 1.7 km |
Nearest airport | Myrtle Beach Intl |
Distance to airport | 5.1 km |