Intercontinental Muscat

Located within easy walking distance of nice selection of coffee shops and shops. Friendly staff and locals.

Whilst clean, the room was dated. For the price it was not good value for money.

My room was on the second floor and had a nice view of the sea. However even though I am a platinum member with Holiday Inn (same group), I was not allowed access to the club floor lounge and there were no upgrades or any perks allowed. I think that the Holiday Inn group need to examine their policies regarding an upgrade because in any other Intercontinental hotel there is always an upgrade but not in this one. This hotel just does the minimum needed and their customer service is not very friendly or helpful.

One needs to ask for a higher floor because the hotel has a nightclub on the lower level and you can hear the "thump" "thump" of the drums as late as 3AM in the morning. The concierge does not have information about restaurants and tours and the hotel is very unhelpful about giving information about independent operator tours. There is no doorman to help with your luggage which I thought of a strange for a five star hotel

Facilities were great but the bar and food prices were a bit on the expensive side. The staff were excellent and I would recommend this hotel to anyone. We will use it again.

Location

Very noisy outside and dark hotel.