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Distance to city centre
|Munich Franz Josef Strauss|
Distance to airport
|"Clean, comfortable room with nice bathroom."||(in 25 reviews)|
|"Great hotel, excellent location"||(in 74 reviews)|
|"Staff very friendly and helpful"||(in 10 reviews)|
Time of year
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We did not like anything about this property. The service is awful and we do not recommend you book. My senior mother and I were on a European trip of a lifeline that was 6 months in the making and were booked to meet other family members staying at the property. Unfortunately we had our train booking cancelled by the provider which prevented us reaching the property in time for our reservation. All other alternative options that would normally enable us to travel that day were not available at this time either. I contacted the staff very promptly on notice of our transfer problem which was sadly met with no understanding or empathy for the circumstances out of our control. The staff have no care for guests, showed no understanding in our inability to reach the property due to transport cancellations and failed to respond to any direct emails. Messages sent via booking.com simply referred to their “conditions” and advised that the full accomodation rate would be charged. We hoped for some reasoning requesting our booking to be transferred to the following night as we were able to schedule another transport service for the next day which was ignored as we received no response! As a customer care professional in a hotel myself I am very shocked by this service. At no point in my experience, do staff choose to ignore customer correspondence and I know management have the ability to provide reasonable resolutions to best service their paying guests: the main element which keeps their busy running! AdvaStay should be very disappointed they have trained their staff to refer to their “conditions” as the only means to address guest concerns and simply only highlight the bottom dollar as the priority. Shame!
Everything was perfect !
Stairs were annoying and no roomservice othe4 than that it was great!
There were little hairs in the bed. They need to properly clean before guests arrive. Some of the staff were a bit rude, I ordered take out and they called to tell me I must come down. I literally answered the phone and she said: your food is here.. you must come get it, bye. Before I could even get a word in.. never had that experience.
With exception of the staff member who handled my check-in, all other staff were engaging and friendly to deal with. Special mention to the domestic staff who spends great effort in keeping the rooms clean and tidy - don't be fooled by the note that says your room is cleaned by a robotic vacuum, it's just half the story. (On a fair note unfortunately they did forget to check to leave me with clean mugs - both had coffee left in them). Bed was comfortable and sheets were clean. Tram stops nearby were close enough.
The member of staff who handled my check-in was uninterested in what she was doing or tending to my questions about local shops in the area. This and the mugs with coffee left in them were the only let downs.
Super comfy bed and everything you need and the night porter is a star.
Located in Munich (Munich City Centre), AdvaStay by KING's is within a 10-minute walk of Karlsplatz - Stachus and Koenigsplatz. Featured amenities include express check-in, express check-out, and complimentary newspapers in the lobby. Self parking (subject to charges) is available onsite.
based on 1,544 reviews
Things to know
- Comfortable beds
- Good kitchenette
- Spacious rooms
- Train station is close
Policies vary by room type and provider.
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Most popular landmarks
- Königsplatz 0.5 km
- St. Michael 0.9 km
- Alte Pinakothek 0.9 km
- Frauenkirche 1.1 km
- Asamkirche 1.1 km
- Neue Pinakothek 1.1 km
|Munich Franz Josef Strauss||28.8 km|
|Munich Main||0.4 km|
|Munich Karlsplatz||0.6 km|