Good to know
|Distance to city centre||9.8 km|
|Nearest airport||Mombasa Moi Intl|
|Distance to airport||16.0 km|
|"Great food and customer service."||(in 41 reviews)|
|"Very nice and relaxing hotel."||(in 14 reviews)|
|"Beach bar was good."||(in 22 reviews)|
|"This is the worst hotel i ever live"||(in 6 reviews)|
|"Credit card payment had stalled from Switzerland to the property."||(in 8 reviews)|
Time of year
Show reviews that mention
|baby cot||in 1 review|
|beach bar||in 40 reviews|
|bed was good||in 13 reviews|
|credit card payment||in 8 reviews|
|food was good||in 47 reviews|
|good room||in 8 reviews|
|good service||in 13 reviews|
|ocean view||in 18 reviews|
|return visitor||in 2 reviews|
|staff is very professional||in 75 reviews|
|swimming pools||in 11 reviews|
|worst hotel||in 28 reviews|
The scenery and the staff
Bands, loud music
The the meals
The nets did not fit the bed round
There was a wedding which we found out that it was the granddaughter of the owner of the hotel getting married. It was a bad experience for us attention was paid for the indian guests who came for the wedding otherwise I would rate Voyager beach resort Nyali 100 times better. On the check out was a disaster if I was catching a flight I would have missed it probably no refund. There is a lack of communication between travel AGENTS and the hotel and so they kept us and other american couple until they had to make a phone call to confirm payment. We were so frustrated by the process and the supervisor she was very unprofessional and no manners at all we felt as if we had done a robbery now waiting for police to arrest us. No way I will step in that hotel again in a lifetime and I am being truthful so you can make your own mind too..
Everything went wrong, the waiters and room assistants work the hardest but the whitesands management need to check other hotels think outside the box like Voyager beach resort Nyali Mombasa how it does business and entertain its guests 1st class Hotel and learn from them otherwise entertainment was very poor. I have 7,000 followers on trip advisor and they will all know about it. I ordered a drink around lunch time one day there was not a lot of customers around but some guests of the hotel owner were around and I ordered before them it took 35 minutes and it was not until I told the waiter that i will make a complaint, she brought a very watered down passion juice busy serving the Indian Royal family, I can make a better glass of juice with my passion fruits in the back of my garden. It was an absolutely joke, it is not how it is advertised and if you want some disappointment do not use this hotel. I have stayed in hotels all over the world and on an evening meal the hotel should provide at least free cold water on a tap on a climate like that. One evening I came up with a seven up bottle which I bought outside the hotel, I was expecting to be told off maybe that no outside drinks allowed. I went to get some food when I came to the table my chilled out 7up bottle was gone and a waiter came immediately telling me drinks are 450 kes I told him I don't want a drink. Bad management, bad business if you operate like that in Europe you will go bankrupt if you pay you expect 1st class especially with a hotel like The Whitesands.
Foods, staff, hospitality
Room cleaners are too slow. there are too many street vendors at beach.
Sarova Whitesands Beach Resort & Spa in Mombasa provides guests with a comfortable and relaxing stay for their vacation. Travelers choose the resort because of the ideal location. It can provide them with more than just a great locale, though, as it has many amenities and features that help to make it a special location for those who want to get away from it all. The Makutano Conference Hall will undergo maintenance until June 30, 2019.
The large resort has 335 rooms, which provide luxury accommodations. Rooms have memory foam beds along with premium bedding. They also have free WiFi, along with LED TVs with satellite channels. The rooms have balconies, minibars, private bathrooms, air conditioning, daily housekeeping, a desk, and coffee and tea making facilities.
Each morning at the resort, guests can enjoy a complimentary buffet breakfast that is served between 6:30 am and 10 am. The property offers five outdoor swimming pools, fitness classes on the property, rafting, diving, windsurfing, and more. The Tulip Spa has three treatment rooms, including outdoor options and couples’ treatment. The spa has body treatments, facial treatments, a sauna, body wraps, body scrubs, and more.
Guests will always have plenty to see and do in the area. Sarova Whitesands Beach Resort & Spa is just a short distance from Old Mombasa, as well as the water. Vacationers can visit nearby parks, and they can find plenty of offsite places to dine. Some of those options include Sham E. Bahar, Shehnai Restaurant, Urban Street Food, and Tarboush Café.
based on 4,262 reviews
Things to know
- Nice building
- Great view
- Friendly service
- Friendly atmosphere
Policies vary by room type and provider.
FAQs when booking at Sarova Whitesands Beach Resort & Spa
Where is Sarova Whitesands Beach Resort & Spa located?
Sarova Whitesands Beach Resort & Spa is located at Malindi Highway Bamburi Beach in Bamburi, 9.8 km from the centre of Mombasa. Bamburi Beach is the closest landmark to Sarova Whitesands Beach Resort & Spa.
When is check-in time and check-out time at Sarova Whitesands Beach Resort & Spa?
Check-in time is 14:00 and check-out time is 10:30 at Sarova Whitesands Beach Resort & Spa.
Does Sarova Whitesands Beach Resort & Spa offer free Wi-Fi?
Yes, Sarova Whitesands Beach Resort & Spa offers free Wi-Fi.
Does Sarova Whitesands Beach Resort & Spa offer free parking?
Yes, Sarova Whitesands Beach Resort & Spa offers free parking.
Does Sarova Whitesands Beach Resort & Spa offer free airport shuttle service?
No, Sarova Whitesands Beach Resort & Spa does not offer free airport shuttle service.
How far is Sarova Whitesands Beach Resort & Spa from the airport?
Sarova Whitesands Beach Resort & Spa is 16 km from Mombasa Moi Intl. Sarova Whitesands Beach Resort & Spa is 37.8 km from Ukunda.
Can you bring pets to Sarova Whitesands Beach Resort & Spa?
No, pets are not allowed at Sarova Whitesands Beach Resort & Spa.
Does Sarova Whitesands Beach Resort & Spa have a pool?
Yes, Sarova Whitesands Beach Resort & Spa has a pool on-site.
Reviews about Sarova Whitesands Beach Resort & Spa
Most popular landmarks
- Bamburi Beach 175 m
- Haller Park 3 km
- Mombasa Marine National Park 3.8 km
- Voyager Beach 6.1 km
- Mamba Village Centre 6.2 km
- Nyli Bridge 8.6 km
|Mombasa Moi Intl||16 km|