Sarova Whitesands Beach Resort & Spa

Location

Bands, loud music

There was a wedding which we found out that it was the granddaughter of the owner of the hotel getting married. It was a bad experience for us attention was paid for the indian guests who came for the wedding otherwise I would rate Voyager beach resort Nyali 100 times better. On the check out was a disaster if I was catching a flight I would have missed it probably no refund. There is a lack of communication between travel AGENTS and the hotel and so they kept us and other american couple until they had to make a phone call to confirm payment. We were so frustrated by the process and the supervisor she was very unprofessional and no manners at all we felt as if we had done a robbery now waiting for police to arrest us. No way I will step in that hotel again in a lifetime and I am being truthful so you can make your own mind too..

Everything went wrong, the waiters and room assistants work the hardest but the whitesands management need to check other hotels think outside the box like Voyager beach resort Nyali Mombasa how it does business and entertain its guests 1st class Hotel and learn from them otherwise entertainment was very poor. I have 7,000 followers on trip advisor and they will all know about it. I ordered a drink around lunch time one day there was not a lot of customers around but some guests of the hotel owner were around and I ordered before them it took 35 minutes and it was not until I told the waiter that i will make a complaint, she brought a very watered down passion juice busy serving the Indian Royal family, I can make a better glass of juice with my passion fruits in the back of my garden. It was an absolutely joke, it is not how it is advertised and if you want some disappointment do not use this hotel. I have stayed in hotels all over the world and on an evening meal the hotel should provide at least free cold water on a tap on a climate like that. One evening I came up with a seven up bottle which I bought outside the hotel, I was expecting to be told off maybe that no outside drinks allowed. I went to get some food when I came to the table my chilled out 7up bottle was gone and a waiter came immediately telling me drinks are 450 kes I told him I don't want a drink. Bad management, bad business if you operate like that in Europe you will go bankrupt if you pay you expect 1st class especially with a hotel like The Whitesands.