Good to know
|Distance to city centre||1.2 km|
|Nearest airport||Mexico City Benito Juarez|
|Distance to airport||9.3 km|
Time of year
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Honestly? There was nothing much that I could say I liked. But I can say the bed was very comfortable and the room was big.
I don't even know where to start... It was a disaster. This hotel had 5* in the past and now they are down to 4* but actually they deserve even less. It is not enough that you hire the best architects to build a beautiful design hotel if all the staff is not trained to provide a 4* service and treats you poorly. Our main issue was with the concierge Sergio. On the 28th of December, we asked him to book for us some New Years' Eve dinner with a DJ, nothing fancy. Well, he proceeds to offer us a fine dining restaurant for 3000MXN per person. We kindly said that's not what we're looking for if he could find something else and slipped him a $20 bill. The next day: the scenario repeats, he still offers that same restaurant that we don't want and no other option. Long story short Sergio as a concierge was unable to find or book anything for us and left us with nothing to do on NYE and I had to do everything by myself because he could be bothered to do his job. Also, the hotel book in the room states the concierge is available from 7 AM to 8 PM that was never the case. And I will just list all the other issues that we had at Stara. 1) wifi - open wifi very difficult to connect, half the time didn't work 2) the room cleaning was inconsistent. We stayed for a week and on day 5 we had to call the reception to bring us some more toiletries because the maid just didn't care... 3)bedsheets were never changed even if we specifically asked for it. 4) breakfast was gross. Literally gross... sometimes there was old food or poor overall quality. 5) on day 4 after three days that is was served espresso at breakfast for free the waiter told me that I suddenly have to pay for it. 6) air conditioning- super noisy, doesn't work. 7) they take a tip 13 MXN for delivering new items in the minibar 8) there is no pen or paper in the room but don't worry they have a paper ruler 9) plastic bottle opener with which is impossible to open a bottle
Super clean. Excellent decoration and ambient . Rooms are soundproof . Nice roof top Terrace . Very good value for the price
Near the places for me
No Coffee maker on the room Lacking vanity mirror
Sparklingly clean, comfortable and well located
I reserved and paid for a queen bed room, but the room I reserved was not available and I was downgraded with no reimbursement of the fare difference. It is second time this happened to me at this hotel. The hotel itself is nice and very well located, but the reservation services require a lot of improvement.
I had to repeatedly call maintenance as the lights in my room had a mind of their own and they would not turn off. All of the machines (treadmill, etc) in the gym did not work.
With a stay at Stara* Hamburgo, you'll be centrally located in Mexico City, within a 5-minute walk of Cuauhtemoc Monument and Paseo de la Reforma. Featured amenities include complimentary wired Internet access, a business center, and limo/town car service. Planning an event in Mexico City? This hotel has 1615 square feet (150 square meters) of space consisting of a conference center and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
based on 405 reviews
Things to know
- Awesome terrace
- Nice building
- Stylish hotel
- Beautiful architecture
Policies vary by room type and provider.
FAQs when booking at Stara Hamburgo
Where is Stara Hamburgo located?
Stara Hamburgo is located at Hamburgo No. 32 in Cuauhtémoc, 1.2 km from the centre of Mexico City. El Ángel de la Independencia is the closest landmark to Stara Hamburgo.
When is check-in time and check-out time at Stara Hamburgo?
Check-in time is 15:00 and check-out time is 12:00 at Stara Hamburgo.
Does Stara Hamburgo offer free Wi-Fi?
Yes, Stara Hamburgo offers free Wi-Fi.
Does Stara Hamburgo offer free parking?
No, Stara Hamburgo does not offer free parking.
Does Stara Hamburgo offer free airport shuttle service?
No, Stara Hamburgo does not offer free airport shuttle service.
How far is Stara Hamburgo from the airport?
Stara Hamburgo is 9.3 km from Mexico City Benito Juarez. Stara Hamburgo is 43.7 km from Mexico City Toluca Intl.
Can you bring pets to Stara Hamburgo?
No, pets are not allowed at Stara Hamburgo.
Does Stara Hamburgo have a pool?
No, Stara Hamburgo does not have a pool on-site.
Reviews about Stara Hamburgo
Most popular landmarks
- El Ángel de la Independencia 0.8 km
- Museo Memoria y Tolerancia 1.8 km
- Alameda Central 1.9 km
- Paseo de la Reforma 2.1 km
- Palace of Fine Arts 2.1 km
- Museo Tamayo de Arte Contemporáneo 2.1 km
|Mexico City Benito Juarez||9.3 km|
|Mexico City Toluca Intl||43.7 km|