Good to know
|Distance to city centre||0.2 km|
|Nearest airport||Melbourne & other airports|
|Distance to airport||19.4 km|
|"New rooms were nicely decorated."||(in 181 reviews)|
|"Very helpful and friendly staff."||(in 282 reviews)|
|"The newly refurbished rooms are fabulous."||(in 245 reviews)|
|"Room pillows were hard as rocks."||(in 19 reviews)|
|"Find the shower over the bath difficult as I have bad hips.apart from the"||(in 3 reviews)|
Time of year
Show reviews that mention
|beds very comfortable||in 56 reviews|
|bit dated||in 80 reviews|
|breakfast was great||in 160 reviews|
|cocoon||in 13 reviews|
|great location||in 673 reviews|
|kids loved||in 45 reviews|
|location and room||in 430 reviews|
|middle of the cbd||in 33 reviews|
|newly renovated||in 26 reviews|
|pillows were hard||in 65 reviews|
|room was old||in 369 reviews|
|shower over the bath||in 15 reviews|
|staff were friendly||in 372 reviews|
|stop right outside||in 56 reviews|
|tram stop||in 44 reviews|
|valet parking||in 25 reviews|
The executive suite is beautifully designed. Spacious and private. Added, windows safely open to allow fresh air.
Location is amazing, easy to get a tram at night to our venue and great for shopping. We were able to leave our luggage at the hotel and collect it we had finished.
We were hoping to get a twin share but there was only a queen available. No roll out was available either.
The location is impeccable - close to Chinatown, shopping, theatres and restaurants. The room has been redecorated with modern furnishings, big screen TV, large shower and electronic outlets on the bedside table within easy reach.
The property is undergoing a major upgrade so many areas were closed. I will miss the old decor though! One thing does annoy me is that if I make a request it NEVER gets actioned. My request this time was a room with a view. Got a room looking at a roof and blank wall.
Very central & room very comfortable
Will be good once renovations completed
Loved the heated towel rail (but I think it could be labeled a bit clearer, I nearly missed it), PJ's nice and warm by the time I got out of the shower. Beautiful pillows, comfy bed. We were offered discounted upgrades/extras on checking in. Great variety at Breakfast buffet, but would have liked some way of heating waffles
Workers starting about 7.30, but not too loud. No free bottled water
Melbourne's most centrally located accommodation, The Swanston Hotel Grand Mercure is surrounded by the most popular shopping and business precincts, theatres, galleries, bars and restaurants. Located in the heart of Melbourne, The Swanston Hotel Grand Mercure is ideal for both business and leisure travellers, offering luxuriously appointed rooms and suites.
based on 8,658 reviews
Things to know
- Friendly service
- Great reception
Policies vary by room type and provider.
Reviews about The Swanston Hotel Melbourne Grand Mercure
Most popular landmarks
- Bourke Street Mall 109 m
- Royal Arcade 201 m
- Block Arcade 290 m
- Collins Street 0.5 km
- Old Melbourne Gaol 0.6 km
- Flinders Street Station 0.6 km
|Melbourne Essendon||10.9 km|
|Melbourne & other airports||19.4 km|
|Hampton Sandringham Bus||15.7 km|