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|"Very friendly and helpful staff."||(in 292 reviews)|
|"Lovely, friendly staff, great location"||(in 416 reviews)|
|"great location and great value."||(in 45 reviews)|
|"My bed was very uncomfortable."||(in 66 reviews)|
|"Room very small no view"||(in 92 reviews)|
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The location was great, customer service was immaculate, cleanliness was spot on, attentiveness to the Covid19 outbreak by asking me if I had visited international countries or feel unwell.
Beds were not comfortable and the room was tiny, no view at all
Too many lights on power points &light switches
It was at the Pullman hotel not the mecure welcome hotel
View from my window was a bland concrete wall maybe a metre or metre and a half from my window
Clean and smart room. Breakfast was good value
Window ledges could have done with a clean. Food debris in dining room and bit dusty. Everywhere else clean
Great location with everything you could need nearby. The staff were nice, and when we checked out early they asked us if there were any issues. When we explained that we'd had an uncomfortable night they quickly apologised and offered us an upgraded room. We declined as we had decided to just travel home, but they were very professional and pleasant in trying to rectify it for us.
My fiance and I booked 2 nights here, but unfortunately the pillows were like trying to sleep on a slab of concrete. We couldn't get comfortable all night and barely got any sleep. We have stayed here before and don't remember them being like that before, so maybe we had different ones last time. We checked out after only staying the first night.
Melbourne's most centrally located accommodation, Mercure Welcome Melbourne hotel is surrounded by the city's popular venues, including Emporium shopping centre, theatres, galleries, bars & restaurants, along with its own Louden Kitchen & Grill.
based on 4,559 reviews
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Most popular landmarks
- Bourke Street Mall 118 m
- Royal Arcade 203 m
- Block Arcade 304 m
- Collins Street 0.5 km
- Old Melbourne Gaol 0.6 km
- Flinders Street Station 0.6 km