Concierge saved the day
Was set for a pickup at hotel from tour company and when they were not there concierge took charge of situation by locating and calling all 3 direct numbers available until he got ahold of someone. Timing was critical as missing a tour has its own bucket of problems because of his urgency response the tour was located and all proper arrangements were honored. He was solid. Excellent location views breakfast
Wifi did not work in room. Acoustics from outside in. Mattress was uneven in firmness.
Cleanliness, staff attitude
Sofitel Melbourne On Collins is at the Paris end of Collins Street, in the heart of the premier shopping, dining and theater district, just minutes from the famous Cricket Ground. This award-winning hotel features an impressive Club Lounge, plus 363 luxurious rooms with floor-to-ceiling windows and breath-taking views. Guests can enjoy modern cuisine in No35 or cocktails in The Atrium Bar or Sofi's Lounge. Conference facilities can accommodate up to 1000 people with all the latest AV equipment.
Based on 18,112 reviews
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