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|"A brilliant stay with excellent staff"||(in 191 reviews)|
|"Amazing staff Great location."||(in 120 reviews)|
|"Great views and amazing breakfast"||(in 88 reviews)|
|"Shower hose was leaking."||(in 30 reviews)|
|"Furniture seemed a bit old."||(in 17 reviews)|
|"Dirty and smelly room."||(in 59 reviews)|
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Concierge saved the day
Was set for a pickup at hotel from tour company and when they were not there concierge took charge of situation by locating and calling all 3 direct numbers available until he got ahold of someone. Timing was critical as missing a tour has its own bucket of problems because of his urgency response the tour was located and all proper arrangements were honored. He was solid. Excellent location views breakfast
Wifi did not work in room. Acoustics from outside in. Mattress was uneven in firmness.
Cleanliness, staff attitude
Excellent service from staff. We stayed in a club level room that provided a quality breakfast, sandwich lunch, afternoon tea then canapes and drinks for a pre dinner. The staff were very keen to assist in any requests
The friendly & professional staff, always willing to help & answer any questions. The room & gym facilities were fantastic, the views were amazing! The hotels location was close to the major shops and transport. I would highly recommend the hotel and look forward to staying there again when I return to Melbourne in the future!
Found the the air cond could have been cooler. Only felt the coolness when seated close to the windows, not whilst in bed or any other part of the room. However it we did not bring this to the hotels attention.
Great location, near to the main shopping areas, Great food Hall and shopping under the actual Hotel complex, Fantastic view from our 45th floor room.
The Sofitel Melbourne on Collins hotel is located about 40 minutes from Tullamarine Airport and offers airport shuttles, limousine service, car rentals, and taxi service for guests. Located on the “Paris End” of the street, this hotel sits among elegant French-inspired buildings and just minutes from plenty of galleries, shops, and local dining. Guests can walk to Federation Square, the Hisense Arena, Royal Botanic Gardens, and Melbourne Central, and parking is provided at the hotel for a fee. Complimentary WiFi is available in all areas of the building. Valet parking is also available.
There are 363 guest rooms at this non-smoking luxury hotel. The Sofitel Melbourne on Collins is a 5-star property that offers a daily buffet breakfast for a fee. There is a restaurant and bar at the hotel, which also has a coffee shop and offers 24-hour room service for guests. The hotel also has a fitness center and a 24-hour business center for guest use, along with meeting rooms for small meetings and events. Concierge services are provided, including tours and ticket assistance. The hotel also features a hair salon and guest laundry facilities.
All of the guest rooms feature flat-screen TVs with premium channels, a minibar, in-room climate control, premium bedding with a pillow menu, an iPod docking station, coffee and tea service, a refrigerator, and a desk. Rooms also include blackout curtains for privacy and a private bathroom with a shower and designer toiletries. There is a limited number of connecting rooms available at this hotel.
based on 664 reviews
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Most popular landmarks
- Fitzroy Gardens 0.6 km
- Federation Square 0.6 km
- Flinders Street Station 0.8 km
- Bourke Street Mall 0.8 km
- Block Arcade 0.8 km
- Royal Arcade 0.8 km