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The reception staff was extremely friendly and informative. They were eager to be back to work after being closed due to COVID-19 (we were one of the first guests staying there as they opened on the same day).
Coffee offered at the buffet was not good. Coffee offered at the various cafes attached to Esana, were great.
The only thing that I like was one lady at breakfast that treated us really well.
When I came 1st time a year ago to Nove Lazne. It was right by the time when pool at Hotel Hvezda was under reconstruction. Nobody told us and it was not written anywhere. But we still enjoyed the stay because of the 'Rome spa and great bar at Nove Lazne. This year we came to Centralni Lazne and nobody told us that Rome Spa is completely closed. So all 3 hotels were using spa at Hvezda that is not big enough for such a amount of visitors. I was not happy with how I was treated by really stressed lady and the spa was not really clean. At dinner I could chose only one low fat option that was fish. Then we had 3 kinds of dumpling and sausages. On saturday night I was told at the bar at Nove Lazne by lady bartender that was talking to her friends that she is not going to serve me mix drinks because she is there by her self. But we were the only customers there and she was busy having fun with her friends. Really bad behaving as service at 5 start hotel. The lvl of stuff and food is really poor. I think its influanced by a lot of people coming from Russia that does not know the world starndard of 4start or 5 start hotel. That is why the service is too low because the customers do not set up the expectations enough. We came on friday and could not reserve a single treatment till Sunday and the most important accomandation that is from my point of view the Rome spa was comnpletely closed. We did not get discount on room cost neither any extra compensation. It was really sad experience this time at Centralni Lazne. For next time we will chose different destination.
The breakfast was excellent. Nearby the very interesting geo-path.
The odd hotel in the neighbourhood.
The hotel is just a few meters away from the famous colonade and the singing fountain. Roman baths were absolutely gorgeus. Our room had a wonderful view.
The restaurant staff was eating the food of the guests when the dinner time was finishing infront of us. That doesn't look profesional. The temperature regulator wasn't working properly in the room. The quality of the bed linen wasn't good as for four star hotel. The nicest person in the hotel was a Russian speaking recepcionist, not so nice "Czech service".
From the friendly welcome to the wonderful and fresh breakfast and dinner buffets, this hotel exceeded our expectations. The spa areas were spacious and clean, there were plenty of clean towels. The room was comfortable and quite spacious.
With a stay at Ensana Centralni Lazne – Maria Spa, you'll be centrally located in Marianske Lazne, steps from Slavkovsky Forest Nature Reserve and Marienbad Museum. Featured amenities include wired Internet access (surcharge), a computer station, and complimentary newspapers in the lobby. A train station pick-up service is provided at no charge (available 24 hours), and self parking (subject to charges) is available onsite.
based on 166 reviews
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Most popular landmarks
- Marienbad Museum 102 m
- Spa Colonnade 142 m
- St Vladimir Church 0.7 km
- Castle Kynžvart 7.9 km