Gardens Hotel

Location.

Couldn’t believe that there was no water from the tap/shower at all due to a burst water pipe in the night of my only night’s stay. This was after walking in the rain from the marble arch back to the hotel and I really wanted a hot shower. Staff wasn’t too apologetic and just gave a 2L bottle of mineral water which wasn’t really enough. Would have appreciated some form of service recovery like a free breakfast or something..

The lady on reception I can't remember her name unfortunately ,she was so cheery and helpful and had a little conversation with my son and myself everytime she seen us ,the rest of the staff where also very welcoming and polite ,breakfast was quite nice ,location is excellent right in city centre and beside Piccadilly station

The rooms etc needs modernising and refurbishment,my room in particular the window didn't close properly so couldn't slept due to hearing people speaking /shouting on the street outside ,paint on walls cracking ,mould on window frames

The location of the hotel is great: right in the city centre!

Old and smelly room and furniture, breakfast does not consider food allergies ( lactose-free and gluten-free), not clean room