Urban

I thought the staff were very nice. Location was perfect. Short walk from Retiro park and Sol which is a great square surrounded by shops and where the main metro and train station is. The hotel was lovely decorated , jelly’s in the lobby were a great touch. Recommendations from staff were great and helpful. The only slight disappointments I have if I am being picky is, for the value, the room is small. It’s a lovely room but it is smaller than I expected. There is no iron in your room and it can be a bit of a pain having to call down if in a rush as they did bring it up to our room. And finally the rooftop bar, while very nice and comfortable, was very expensive compared to everywhere else we had a drink in Madrid. But all in all a really nice hotel with very nice and polite staff.

No iron, small room for what we paid, expensive drinks.

Already at the hotel door the service is kind and smiling. It continues at the front desk where everyone has gone exceptionally well, providing the best service and only to make us satisfied. The rooms are excellent. The rooftop bar is fun and the breakfast is a delight and excellent service by the staff. beyond that, it's the owner who is an art collector and creates an exhibition on every floor and turned the -1 floor into a gallery space which he represent his private collection.

It was perfect

It’s my second stay there and it’s a beautiful hotel in a great location with nice staff.

Nothing