Hotel Puerta América

Breakfast was amazing and the hotel is located very close to a metro station. The rooms were also quite pretty.

In a 5-star hotel you expect to have more room facilities such is a coffee maker, slippers, some complimentary water, etc.

Outdoor area - amazing pool with great water temperature - nicely covered by trees makes you forget you are next to a highway. All the seating areas are great and look great. All the staff from the waiters to the lifeguards and cleaning staff and reception staff are the best. Not one bad experience.. They deserve a lot of credit. Very genuine people not trying to be artificially nice. Elevators were always available and are fast with nice views as you go up and down. I want to make clear that We visited off peak but I feel that the money we paid is the best value for money I have ever gotten

Pool opening times could have been more flexible Im not sure what max capacity is in the hotel: probably in the hundreds - but having 40 ish seats by the pool it. Might be hard to find a vacant space Rooms are incredible but take getting used to - initially some confusion on where to open some doors to compartments if they slide or not etc. Once you know where everything is it works great Rooftop terrace prices for food and drink were outside our budget considerably

When we are in Madrid, we always try to stay in Puerta America. All said with that.

Swimming pool closed at 7pm