Hotel Puerta América

Hotel Puerta América

Avenida de America, 41 or, Madrid, Spain
+34 917 445 400

rate per night


based on 4,527 reviews

Hotel Puerta América
Fri 20/5
Sat 21/5
ProviderNightly total

About Hotel Puerta América

  • Hotel Room
    You’ll have a private room with all the hotel’s amenities
  • Clean and Tidy
    This stay has listed several different cleanliness practices.
  • Freebies
    This stay includes Wi-Fi for free

Featuring an outdoor pool, Hotel Puerta America provides unique rooms close to Santiago Bernabeu Stadium. It is also ideally situated within a 10-minute walk of Avenida de America Metro Station.

This 5-star hotel offers free Wi-Fi, valet parking and 24-hour room service. Staff are available 24 hours a day and can book tours and tickets. Also available on-site are a car rental desk, babysitting/child services and a concierge.

This luxury hotel offers rooms with an en suite bathroom, air conditioning and a TV. They are all soundproofed and include a mini bar, slippers and an in-room safe.

Each morning, guests can wake up to breakfast at The Observatory or Karrara Terrasse. Guests can also enjoy a drink at Marmo Bar.

Madrid-Barajas Airport is less than a 15-minute drive from Hotel Puerta America. Museo del Prado, Royal Palace of Madrid and Plaza de Oriente are also a short car ride away.

Photos of Hotel Puerta América

Rooms available at Hotel Puerta América

Fri 20/5
Sat 21/5
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Double rooms($120 - $284)
Double room
no bed type specified
no bed type specified


$120 totalTraveluro
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$183 totaltravelup
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$193 totalSnaptravel
Deluxe rooms($52 - $336)
Deluxe room
no bed type specified
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$52 totalFINDHOTEL
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$101 totalTravelCLICK
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Standard rooms($204 - $254)
Standard Room
no bed type specified
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no bed type specified
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Executive rooms($442)
Executive room
no bed type specified
no bed type specified


Queen rooms($129)
Queen room
1 queen bed

1 queen bed



Amenities at Hotel Puerta América

  • Outdoor pool
  • Fitness centre
  • Restaurant
  • Bar/Lounge
  • Room service
  • Free Wi-Fi
  • Coffee shop
  • Business centre
  • Flat-screen TV
  • TV

Health and safety

  • Daily housekeeping
  • Face masks for guests available
  • Physical distancing in dining areas
  • Physical distancing rules
  • First-aid kit
  • Process in place to check health of guests
  • CCTV in common areas
  • Enhanced cleaning
  • Hand sanitiser in guest accommodation and key areas
  • Screens or physical barriers placed between staff and guests in appropriate areas
  • Use of cleaning chemicals that are effective against coronavirus
  • 24-hour security
  • Guest accommodation is disinfected between stays
  • Guest accommodation sealed after cleaning
  • Thermometers for guests provided by property
  • All plates, cutlery, glasses and other tableware have been sanitised
  • Safe
  • Delivered food is securely covered
  • Guests can opt out of accommodation cleaning
  • Staff follow all safety protocols as directed by local authorities
  • Disinfection of high-touch surfaces

Services and conveniences

  • Wedding services
  • Ticket service
  • Business centre
  • Car hire
  • Wake-up service
  • Concierge service
  • Safety deposit box
  • Currency exchange on-site
  • Meeting/Banquet facilities
  • Room service
  • Tour desk
  • Express check-out
  • 24-hour front desk


  • Minibar
  • Packed lunches
  • Special diet menus (on request)
  • Snack bar
  • Restaurant
  • Bar/Lounge
  • Breakfast in the room
  • Food can be delivered to guest accommodation
  • Coffee shop


  • Free Wi-Fi
  • Internet
  • Fire extinguisher
  • Free toiletries
  • Smoke alarms
  • Heating
  • Air-conditioned

Accessibility and suitability

  • Disabled access
  • Lift
  • Multi-lingual staff
  • Allergy-free room
  • No smoking
  • Designated smoking area


  • Seating area
  • Slippers
  • Soundproof rooms
  • Soundproofing
  • Telephone
  • Storage available


  • Bathtub
  • Hairdryer
  • Toilet
  • Bathrobe
  • Private bathroom


  • Laundry facilities
  • Ironing service
  • Laundry service
  • Trouser press

Parking and transportation

  • Parking
  • Long-term parking (surcharge)
  • Private parking

Media and entertainment

  • Flat-screen TV
  • Cable or satellite TV
  • TV


  • Terrace/Patio
  • Garden


  • Fax/photocopying
  • Desk

Things to do

  • Gift shop

Family friendly

  • Babysitting/child care services (surcharge)


  • Fitness centre


  • Outdoor pool

Reviews of Hotel Puerta América

GreatBased on 4,527 verified guest reviews

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9.7 Excellent
Cons:There was a rotted banana in the bin (not ours), but otherwise completely swank hotel!!! Outstanding experience!
9.1 Excellent
Pros:The breakfast was fantastic! The concept is so interesting that I will have to come back at least 12 more times!
5.1 Passable
Pros:The rooms were beautifully decorated. Each floor has an invidual motif. The staff at check in were courteous and efficient. I enjoyed the experience of choosing the style of room on an iPad.
Cons:While waiting for staff to fix my door (keycard would not work), I decided to wait at the main bar on the top of the hotel. one side was marked for a private party, one wasn't. I went to the unmarked side, ordered a drink, and as I was about to pay, the bartender asked if I was part of the event. I told him no and he said that he couldn't serve me and took the drink away. I informed him that I was a guest of the hotel and that this area was not marked as reserved. His manager apologized but asked me to leave. This added insult to injury of being locked out of my room. Were it not for an early flight and the hotel's free shuttle, I would have checked out that instant. Furthermore, the hotel is poorly located in the middle of a boring residential neighborhood. It may be a good value for anyone about to travel but the device and amenities do not merit 5 stars.
3.7 Poor
Cons:Amateur front desk staff and missing informations
10.0 Excellent
Pros:Hotel is located 2mins from Madrid metro, as well as supermarkets and authentic local tapas bars and restaurants. Attraction of staying here, eventhough your a short complimentary hotel bus ride from the touristy centre, is the hotel's interior which has been designed by a number of world famous architects and designers - Foster, Hadid, amongst others. This is matched by the 5-star service of the hotel.
9.1 Excellent
Pros:Front desk staff was very responsive. Hotel architecture, floors, rooms, etc are amazing. Never saw anything like them!
Cons:The restaurant staff was terrible. We were two businessmen dressed in suits. We entered the restaurant at 9:15 pm; It was not busy but had a number of tables with patrons. We walked out at 9:40, having gotten not so much as a glass of water, or even a nod in our direction, let alone an "Ill be right with you." Instead the 3-4 waiters and the captain never even made eye contact with us. So we went to the desk and got a recommendation to a very good restaurant right down the street.
9.0 Excellent
Pros:Facilities, food, service
Cons:internet and web connection wifi did not work
10.0 Excellent
Pros:Very ecological Staff was very friendly Staff was always helpful Very unique floors Excellent breakfast
Cons:I wished the room's shower had had a door for privacy (second floor)
7.3 Good
Pros:Cool design, friendly staff, good restaurant, close to airport
Cons:slow wi-fi, no workspace for business traveler, small gym


Avenida de America, 41 or, Madrid

What's nearby

  • Las Ventas1.2 km
  • Museum of Lazaro Galdiano1.4 km
  • Museo Sorolla2 km
  • Puerta de Alcala2.8 km
  • Plaza de Cibeles3.1 km
  • Parque del Retiro3.1 km
  • Palacio de Cristal3.2 km
  • Museo Naval3.2 km
  • Museo Thyssen-Bornemisza3.5 km
  • Museo del Prado3.5 km
  • El Oso y el Madroño3.8 km
  • Puerta del Sol3.9 km



Check in anytime after 14:00, check out anytime before 12:00


Cancellation/pre-payment policies vary by room type and provider.

FAQs when booking at Hotel Puerta América

  • Hotel Puerta América is located at Avenida de America, 41 or in Chamartin, 3.9 km from the centre of Madrid. Las Ventas is the closest landmark to Hotel Puerta América.

  • Check-in time is 14:00 and check-out time is 12:00 at Hotel Puerta América.

  • Yes, Hotel Puerta América offers free Wi-Fi.

  • Hotel Puerta América is 9.8 km from Madrid Barajas.

  • Yes, Hotel Puerta América has a pool on-site.

Nearby hotels and places to stay

Good to know

Value for money


Distance to city centre

3.9 km

Location rating


Nearest airport

Madrid Barajas

Distance to airport

9.8 km