|"Amazing design of our room"||(in 49 reviews)|
|""Very comfortable, great design, friendly staff""||(in 112 reviews)|
|""Very well designed, surprising, fun!""||(in 8 reviews)|
|"Unfortunately they dont offer complimentary water."||(in 9 reviews)|
|"Worst experience in Spain"||(in 9 reviews)|
|"No extra blanket bad room service."||(in 4 reviews)|
|nice hotel||in 280 reviews|
|staff was very friendly||in 264 reviews|
|breakfast was good||in 155 reviews|
|bit far||in 99 reviews|
|close to the metro station||in 89 reviews|
|room design||in 87 reviews|
|bar on the rooftop||in 83 reviews|
|star hotel||in 72 reviews|
|good value for money||in 58 reviews|
|city center||in 56 reviews|
|bottle of water||in 50 reviews|
|airport shuttle||in 45 reviews|
|unpleasent experience||in 37 reviews|
|room service||in 22 reviews|
|room floor||in 14 reviews|
|well designed||in 9 reviews|
|technical issue||in 8 reviews|
There was a rotted banana in the bin (not ours), but otherwise completely swank hotel!!! Outstanding experience!
The breakfast was fantastic! The concept is so interesting that I will have to come back at least 12 more times!
The rooms were beautifully decorated. Each floor has an invidual motif. The staff at check in were courteous and efficient. I enjoyed the experience of choosing the style of room on an iPad.
While waiting for staff to fix my door (keycard would not work), I decided to wait at the main bar on the top of the hotel. one side was marked for a private party, one wasn't. I went to the unmarked side, ordered a drink, and as I was about to pay, the bartender asked if I was part of the event. I told him no and he said that he couldn't serve me and took the drink away. I informed him that I was a guest of the hotel and that this area was not marked as reserved. His manager apologized but asked me to leave. This added insult to injury of being locked out of my room. Were it not for an early flight and the hotel's free shuttle, I would have checked out that instant. Furthermore, the hotel is poorly located in the middle of a boring residential neighborhood. It may be a good value for anyone about to travel but the device and amenities do not merit 5 stars.
Amateur front desk staff and missing informations
Hotel is located 2mins from Madrid metro, as well as supermarkets and authentic local tapas bars and restaurants. Attraction of staying here, eventhough your a short complimentary hotel bus ride from the touristy centre, is the hotel's interior which has been designed by a number of world famous architects and designers - Foster, Hadid, amongst others. This is matched by the 5-star service of the hotel.
Front desk staff was very responsive. Hotel architecture, floors, rooms, etc are amazing. Never saw anything like them!
The restaurant staff was terrible. We were two businessmen dressed in suits. We entered the restaurant at 9:15 pm; It was not busy but had a number of tables with patrons. We walked out at 9:40, having gotten not so much as a glass of water, or even a nod in our direction, let alone an "Ill be right with you." Instead the 3-4 waiters and the captain never even made eye contact with us. So we went to the desk and got a recommendation to a very good restaurant right down the street.
Facilities, food, service
internet and web connection wifi did not work
Very ecological Staff was very friendly Staff was always helpful Very unique floors Excellent breakfast
I wished the room's shower had had a door for privacy (second floor)
Cool design, friendly staff, good restaurant, close to airport
slow wi-fi, no workspace for business traveler, small gym
Located a short walk from Avenida de America Metro Station, Hotel Puerta America offers 24-hour room service, valet parking and free Wi-Fi. This luxury property is conveniently situated in Prosperidad.
The unique rooms are air conditioned and include a mini bar, a flat-screen TV and slippers. Each has a bathroom that offers a hair dryer and bathrobes.
The hotel has its own on-site restaurant, convenient for those wishing to eat in. In warm weather, guests are invited to dine alfresco on the outdoor terrace.
Madrid-Barajas Airport is around a 15-minute drive from the hotel and Diego de Leon Metro Station is within walking distance. Museo del Prado, Royal Palace of Madrid and Plaza de Oriente are also a short car ride away.
based on 5,609 reviews
Policies vary by room type and provider.
Hotel Puerta América is located at Avenida de America, 41 or in Chamartin, 3.9 km from the centre of Madrid. Las Ventas is the closest landmark to Hotel Puerta América.
Check-in time is 14:00 and check-out time is 12:00 at Hotel Puerta América.
Yes, Hotel Puerta América offers free Wi-Fi.
No, Hotel Puerta América does not offer free parking.
No, Hotel Puerta América does not offer free airport shuttle service.
Hotel Puerta América is 9.8 km from Madrid Barajas.
Yes, Hotel Puerta América has a pool on-site.