Towns Well Hotel

The location is indeed very convenient and the price is a find in a place like Macau. Just keep in mind that there's a reason this hotel is so cheap. If you encounter any issues, don't expect them to be sorted for you.

We stayed for four nights in this hotel. For the last two remaining days, the bedroom stunk with a sewage odour. We complained the morning before our last night and when we returned at the end of the day, nothing had been done and the smell was unbearable. We complained again and asked to exchange rooms. Unfortunately, we were told by the staff that there were no other rooms available, so the proposed solution was to have the cleaning lady come to our room to spray it to clear the smell away. This was done promptly, however it resulted in my grandmother (who was sharing the room with me) coughing nonstop for almost half an hour and both of us feeling extremely nauseated. In the end, the bedroom still smelled bad, but we managed to sleep. The next day, we asked the staff for help calling a taxi, but after one second on the phone, the receptionist told us there were no available taxis and we should look for one on our own. On the other hand, she was extremely proactive in demanding we return a pink slip of paper without which she couldn't return us our 500$ deposit.