Nobilis Hotel

Room was nice, cozy and comfortable with soundproof walls.

Room didn’t have a balcony or a bidet despite being mentioned in the room facilities. The service was not so good either, unfortunately. Breakfast lacked a couple of options for vegetarians and people who might have allergies (milk, nuts, eggs etc.)

The reception ladies were very friendly and professional. The cleaners were very friendly. The staff who brought the food to the rooms were very friendly. However, their supervisor was not, she was unfair and uncooperative, and she could not even communicate in English.

I had a very bad experience in this Hotel. First of all, I had to change the room because their heating system was bad. Secondly, each time I called for room service, they would tell me that they didn't speak English. This was a 5 star hotel, how can they hire a staff for room service who could not speak English. Because the person who took my order for room service did not speak English, he chose to bring me a supper expensive 3000 UAH caviar that I did not order, and then charged me more than 5000 UAH for a Dinner! Not only that, but he added extra costs in different parts of the bill. I told the receptionist that this was not what I ordered and that the whole bill was incorrect. After a long tensed discussion and me refusing to pay, they gave me a discount for ONE element in the menu, and another smaller discount for the whole bill. The same bill which was wrong in the first place. I did not want to lose my flight so I agreed to pay, I was eventually charged around 3200 UAH for ONE dinner. A dinner that was mistakenly arranged by a person who did not speak English in room service. My original bill should not have exceed 900 UAH, but they made me pay 3200 UAH instead. The receptionists tried their best to help me, but their female supervisor, who did not even speak English was insisting that I should pay and that it was my mistake. She did not even take off the extra wrong amounts added to my bill. She had the menu, she could compare and see that some items in the bill had the wrong costs in them, yet she kept the wrong costs there and asked me to pay for them.