Hotel Alter

• Concierge very friendly and helpful. On our first day we had sone boots that needed repairing and he just took care of everything! • Great location but parking can be challenging, but again the concierge man was very helpful. • When we had some issues with the food and requested to speak to the chef, the restaurant staff were quite unhappy to make that introduction. When we insisted and finally managed to speak to the chef we found him very pleasant and accommodating for our every desire. Five stars for the chef, one star for the restaurant staff. • Apartment room very spacious and comfortable. Choice of bed pillows could be better - e.g. one feathers, one allergen free

• Can’t find the staff in the restaurant. Have to go hunting for service and was told that the staff member was delivering to a room. • Waiter described vegan dish as having eggs inside • Have to balance shower products on a hand rail because the receptacle for this purpose is stuck on the external side of the shower • Bathroom sink light needed replacement. Had to ask for it to be changed • Receptionist does not speak English fluently • Not enough towel rails in the bathroom • Building works across the street start before 7am • Confusing light switches with no initial explanation • AV receiver was not working. Had to ask concierge to fix it and he could not. We worked it out together in the end. • Room cleaning seems quite superficial e.g. no wiping down surfaces in the living room, no vacuuming • Vegan scrambled for breakfast did not contain two of the ingredients - tomato and mushrooms. We had to complain and the next day there was canned mushrooms ☹️. On the third day it was correct. • Restaurant a number of times has dirty plates on uncleared tables when you enter • Restaurant staff have no idea on the details of the dishes and how they are prepared • No hotel gym. How do you get 5 stars without one?? You have to go to a shopping mall nearby if you want to go to a gym • No apple juice carafe at breakfast. Had to ask for it • Coffee at breakfast used to be hand-made with an espresso machine but this broke down and instead there is only Nespresso capsules • Wanted to order a 4 hand massage from the spa but were told that only one masseuse was working today • Asked for use of a Business Center but they don’t have one. Offered use of the hotel MacBook instead • A rock band plays in one of buildings next door so forget about getting to sleep before midnight on Friday or Saturday. • On Sunday, forget about any special meals you might have arranged during the week as there is no handover from the previous chef