Kimpton Hotel Wilshire

Thank god quite room and comfortable mattress

Arrived at 2:30pm (3pm check-in) and we didn’t receive a room until after 6:00pm. Very frustrating if you just arrived from Asia and have 15hours time difference. It was poorly managed. They handed out several rooms to other guest in the meanwhile too!

The lady receptionist was helpful but rushed off her feet. Constantly answering enquiries, queries and trying to check us in. Our luggage was left to be taken to our room but it did not arrive. We went back to reception, the security man watching, and we literally took the cases to our room without any questions being asked. Our son and daughter in law were handed keys to our room in error, their cases were left in the corridor outside our room. Anyone could have taken their luggage.

The customer service was non-existent after check in apart from Connor finding us a kettle on the third time of asking and my refusing to leave reception until the item had been provided. Not providing tea and coffee making facilities in the room for the price paid is poor. The pool area looks impressive but due to loud music all day, cannot be used for relaxing. The pool was dirty and purely a paddling pool. I suggest you move reception to the 2nd floor and provide a restaurant. The breakfast was poor too.