Pros (+) Lovely room Clean fast efficient
Cons (-) Access to a pool would have been a bonus - even at another hotel
4 stars
Novotel London Excel
7 Western Gateway Royal Victoria Dock, London, E16 1AA, United Kingdom
London, United Kingdom
See location+44 207 660 0677Photos of Novotel London Excel
Overview
Situated within walking distance of Custom House for Excel DLR Station, Novotel London Excel offers a Turkish steam bath, a sauna and 24-hour room service. This contemporary property is conveniently located in Canning Town.
There are a variety of facilities on offer to guests of Novotel London, such as babysitting/child services, a concierge and a 24-hour reception. In fine weather, an outdoor terrace provides a nice spot to relax. The hotel also features a well-equipped fitness centre.
Each room is equipped to make guests comfortable and has movies-on-demand, a mini bar and internet access. The bathrooms feature a bathtub and offer a hair dryer.
In-house dining options include Upper Deck, which provides an ideal spot to enjoy a meal. Each evening, guests are welcome to relax in the cosy lounge bar.
Novotel London Excel is 10 minutes on foot from Royal Victoria Docklands Light Railway Station. Guests are also able to easily visit ExCeL London.
Latest deals for Novotel London Excel
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including VAT, excluding local taxes and fees.
Amenities at Novotel London Excel
- Fitness centre
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Coffee shop
- Business centre
- Wi-Fi available in all areas
Services and conveniences
- Conference rooms
- ATM on-site
- Business centre
- Wake-up service
- Safety deposit box
- Currency exchange on-site
- Hammam (Turkish bath)
- Meeting/Banquet facilities
- Room service
- Key card access
- Bottle of water
- 24-hour front desk
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Linens
- Towels
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Air-conditioned
- Conditioner
Dining
- Minibar
- Restaurant
- Bar/Lounge
- Breakfast in the room
- Tea/coffee maker
- Food can be delivered to guest accommodation
- Coffee machine
- Coffee shop
General
- Family rooms
- Inner courtyard view
- Sofa
- Soundproof rooms
- Telephone
- Carpeted
- City view
- Storage available
Bathroom
- Shower
- Bathtub
- Hairdryer
- Toilet
- Toilet paper
- Bathrobe
- Private bathroom
Accessibility and suitability
- Pets allowed on request. Charges may apply.
- Disabled access
- Lift
- Accessible by lift
- No smoking
Media and entertainment
- Radio
- Flat-screen TV
- Cable or satellite TV
- TV
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
Workspace
- Fax/photocopying
- Laptop safe
- Desk
Pool and spa
- Sauna
- Steam room
Parking and transportation
- Parking
- Private parking
Bedroom
- Sofa bed
- Wardrobe or closet
Health and safety
- Daily housekeeping
- Safe
Family friendly
- Babysitting or child care
- Cribs available
Outdoor
- Terrace/Patio
Fitness
- Fitness centre
Reviews of Novotel London Excel
8.2
Very good
3088 verified ratings
Wonderful
1552
Very good
626
Good
445
Okay
153
Fair
149
Mediocre
71
Poor
92
Summary of reviews
Guests say
Guests appreciated the hotel's great location, especially its proximity to the O2 and ExCeL London. However, many expressed dissatisfaction with the service, citing long wait times and unresponsive staff. Cleanliness was also a concern, with reports of dirty rooms and bathrooms. Overall, while the location and some staff were praised, the service and cleanliness left much to be desired.AI-generated from customer reviews
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Score by provider
8.2 out of 10
166 reviews
8.4 out of 10
2 reviews
9.4 out of 10
1 review
All reviews
Location
7 Western Gateway Royal Victoria Dock, London, E16 1AA
What's nearby
- East End4.6 km
- Tower Bridge6.8 km
- Tower of London6.8 km
- The Shard7.6 km
- St. Paul's Cathedral8.4 km
- Waterloo9.4 km
- London Eye9.9 km
- Strand10.1 km
- Big Ben10.2 km
- Palace of Westminster10.3 km
- Central London10.4 km
- Charing Cross10.4 km
Policies
Check-in/Check-out | Check in anytime after 15:00, check out anytime before 12:00 |
|---|---|
Cancellation/pre-payment | Cancellation/pre-payment policies vary by room type and provider. |
When to book a room at Novotel London Excel
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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Value for money | 8.0 |
|---|---|
Distance to city centre | 10.3 km |
Nearest airport | London City |
Distance to airport | 1.9 km |