Montcalm Royal London House-City of London

It was our second stay at Royal Montcalm and I must say that this was again a fantastic experience. First of all , the hotel is very well located in the city of London, so you are not in the super touristic area but at the same time, with the tube or bus you are very close to the tourist attractions. Otherwise you are close to Shoreditch which is a super cool district, young, less crowdy, with many markets, restaurants, shops, art shops... The hotel is really providing 5-star services. Our host Maryi Camelia has taken care of us during our 3 days with kindness, care and making sure that everything was fine for us , as if we were invited by a good friend in his house ( And not like in the hotel chains ). All the staff is great and during the day there were always complimentary attentions, could be prosecco, cakes, coffee,... The hotel is surrounded by a pub on one side and a kind of gastro-pub on the other side, and there is a beautiful roof top bar. So during the evening's there is a celebration atmosphere typical of London. We hope to go back soon !!

nothing

very quite; good facilities, staff was exceptionally accomodating

Superb hotel. I was very well taken care of, highly luxurious stay and very well pampered. The hotel generously aided me with celebrating my anniversary by decorating the room, it gorgeous and greatly appreciated!

Aggressively disciplined by spa receptionist about taking pictures in the spa; i was not aware that it was against company policy nor that i should have put my phone in the lockers until i politely addressed her in private for her rudeness. Highly embarrassing and uncomfortable experience as she loudly addressed me in front of other spa users - who baring in mind was also using their phone!

Amazing amazing staff! Our power/touch-screen system had a meltdown one night and the front desk sent someone immediately to fix it! I was really impressed by that.

As across the board!