Hotel Olympia

The location is great.

More or less everything else. I knew from other reviews that the hotel is in desperate need for refurbishment, so I wasn't surprised by what I found. The room was reasonable clean (make sure do not look under the bed, behind drawers, etc.) The beds are very old and uncomfortable. We needed accommodation for one night so we were ready to live with all these problems because of the very convenient location of the hotel and relatively cheap price, especially given how late we booked. The big surprise came when I received the bank statement. The hotel charged me £30 more than the price quoted on booking.com or on the receipt received after I completed the booking. (This reiterates why one needs to check their bank statements!!) I tried to clarify this by email, but I have received no reply. When I called them they answered promptly, admitted it was a mistake and promised to get a refund in a few days. This was only a few days before the trip, so I did not expect to get my money back before staying at the hotel. At checkin and checkout, I was reassured that I will get the money in a few days. This did not happen. I emailed them again, but no reply. I called them again and asked me to contact booking.com about this. Eventually I got the money back, but only after I contacted customer support on booking.com even though it was the hotel's mistake. After I noticed the overcharge, I checked the internet and it seems there are numerous complains about this hotel regarding overcharging/not returning deposits. I suggest you better avoid it.

The hotel is very near any public station, near restaurants. It’s in a good place.

It’s very old inside not well maintained at all, everything is broken, very dirty , family rooms are very small to accommodate more than two people and there’s no ventilation in the toilets/ showers. It’s not worth that much.. you can get something much more better with that amount.

The location and ease of checking in/checking out

I was at the top room and there were a lot of noises which appear to be coming from the boiler/pipes which were incredibly loud