|"Great location and riverside terrace."||(in 122 reviews)|
|"Good breakfast, comfy bed, large room"||(in 162 reviews)|
|"The hotel and staff were outstanding."||(in 187 reviews)|
|"also room service was poor ."||(in 8 reviews)|
|"Paid extra for a room upgrade.heating didn't work and nearly froze"||(in 6 reviews)|
I liked where it was located.
Packing area was packed which is understandable so I had to go to the underground car park which is understandable but what I don’t understand is why an employee couldn’t give me the correct code to get into the underground car park. Also 20 minutes after I had checked out of the hotel I had realised I had left some clothes behind which was my mistake but to come back to the hotel to get no help, to find my clothes had been stolen was crazy. When booking I also asked if I would get a nice view as that is what I want and that’s what I’m willing to pay, just for me to pay and look at a tennis court all day. It’s not bad, I just personally wouldn’t go back, plenty other hotels I can receive a better service from
Very nice acommidations
Location to Thames river and sightseeing
Worst hotel experience :(
There were a number of issues prior to even arriving at the hotel - I contacted I contacted the hotel to ensure they could verify my reservation so I didn't experience any issues on arrival. I was passed from pillar to post to try and confirm this, and they were adamant that there was no reservation with my details. Another member of the team said she couldn't discuss anything with me because she didn't believe it was my booking. On arrival at the hotel, I had no internet connection. I was extremely surprised but also annoyed because prior to making the reservation, I specifically checked on the Hilton Hotels & Resorts website where it stated that Wi-Fi was complimentary in all guest rooms. Not only this, but when I went to take a shower, the bath was extremely filthy & greasy and there was no soap available to even wash my hands. For a renowned hotel chain that has an excellent reputation, I was not expecting this appalling service. Although I did contact Mr Chris Nassetta (CEO) and his team handled the matter pretty well - so that was a positive.
Saturday night with girl friends
The staff were very friendly , professional , and efficient . We had a quick check in could not complain about anything at all.
I liked the whole experience the bedroom was excellent , the breakfast was one of the best we have had in a hotel. Really would recommend this lovely hotel to any body
With a stay at DoubleTree by Hilton London - Docklands Riverside in London (Southwark), you'll be 14 minutes by car from Tower Bridge. Featured amenities include a business center, express check-in, and express check-out. A ferry terminal shuttle is provided at no charge, and self parking (subject to charges) is available onsite.
Based on 7,074 reviews
Policies vary by room type and provider.