Urh Excelsior

Area which was situated hotel , big room

No wifi , no fridge which was unacceptable because in summer is impossible not have any fridge and drink hot water in the night

Nothing.

Everything was so bad. The hotel is very dirty the staff are so rude and not helpful at all, house keeping didn’t clean our rooms during our stay (2 nights) except for once And they moped the floor with the nastiest towel ever the room smelled awful. The breakfast is so poor there were no options to choose from and most of the food was not possible for us as muslims to eat. They didn’t consider their customers diversity. The breakfast area was so dirty there was dust all over the coffee and juice machines the bread and pastries weren’t fresh. Also we are paying for a wifi service which we didn’t receive, the wifi was broken and when we reported it to the receptionist he said it’s broken and won’t be fixed and didn’t give us other solutions. really everything about the hotel was so disappointing and didn’t match the price we paid. It was a very bad experience i will never stay in this hotel ever again and i don’t know how a trustful and honest website like you deal for such a crabby place.

The location was directly across from the beach

The air conditioning was very poor. Evidently, the key entry was not working, so each time we needed into our room, a guest services rep had to walk us up to our room to let us in for the 2 nights we were there. One night,, one of our friends got locked out of the hotel entirely, because the hotel employee "Went for a walk."