Microtel Inn & Suites By Wyndham Bwi Airport Baltimore

They don't honor Kayak reservations

Nothing

I made a reservation for this hotel via Kayak and when I arrived at the hotel, they said my room had been given to someone else and that the hotel was overbooked and my reservation was cancelled.

Way below expectation

I liked the location I liked the large shower (we were unnecessarily put in a wheelchair accessible room)

**I didn't like the living bugs in the room: centipede, baby roaches, stink bug **I didn't like the broken air conditioner/heating unit. Heater only worked properly when set on air conditioner mode-- woke up in middle of night in EXTREME heat because the heater ran as if it was set on 100 degrees **I didn't like WAITING BOTH DAYS and FOR A LONG TIME on COFFEE in the morning. It was a problem for others as well. IN ADDITION, I didn't like that the continental breakfast set up on the 2nd floor the first day where the coffee was, but the second morning when no coffee was available again, we waited & waited, until finally the janitor checked to see where the refill staff was, to find out the new coffee was being served downstairs on a new machine IN A ZONED OFF AREA where staff said we could walk into (who knew? No one was there). The janitor asked the manager if he should take down the zone tape now that the new floors were installed, but she told him no. Not only was it was INCONVENIENT and RUDE that STAFF DIDN'T INFORM ANYONE that the place to get coffee was now moved to a different floor, and not even with the rest of the food, but that we also had to duck underneath the zone tape to access it. Very ridiculous. **I didn't like being woke up the entire night by some very heavy person above us doing exercises or something back and forth the floor about a hundred time. **Bedding and curtains and general appearance very outdated. **I didn't like that there was NO SINK SPACE OR ANY COUNTERTOP SPACE in the bathroom for anything.

Place is old unfriendly staff

Nothing

Mold growing on the wallls horrible pillows dirty sheets. The room smelled horrible

Friendly staff. Quiet. Plenty of hot, steaming water. Air conditioner kept place cold. Airport shuttle available and schedule without requesting information.

Breakfast was extremely limited and necessary items not available. Ice Machine was always empty. Pillow cases looked very dirty. Took some time for temperature to come down. Felt a little cramped.