Hotel Casa Cielo

Good position in Miraflores, the hotel was close to the center of the city and with a good breakfast. The room was a bit cold.

Breakfast was good. Staff was friendly and accommodated special requests. Showers were nice. Bed was comfy and clean.

Tv a little complicated to use since the box was located behind the tv. Noise travelled easily through the hotel, not as quiet as we would have liked.

Nicely decorated reception and bedrooms. Good quality bed linen. Breakfast staff were delightful and food freshly prepared.

This hotel is starred in the Lonely Planet but we struggle to understand what sets it apart from other hotels. It is on a busy street full of bars and Irish pubs and was incredibly noisy until about 5am. Our suite was actually just a family room with small bunk beds unsuitable for teenagers although it did have more than one bathroom. We encountered two members of reception staff, one of whom was incredibly polite and helpful whereas the other was distinctly unhelpful and appeared disinterested. When we asked for our cases from the Left Luggage room he did not even get out of his seat telling us to collect them from a staff only room which contained other people’s cases and bags too.