Citizenm Kuala Lumpur Bukit Bintang

On the plus side, someone definitely put a lot of thought into what actually matters for a hotel stay. The room layout is great with lots of essential features like black-out blinds and generous luggage storage under the bed. The design of lobby, bar and "office" spaces is simply stunning and offers a lot of different ways to hang out or be productive. The breakfast was solid for the price. I really liked the combination of western and asian options. Finally, what really made the stay great was the on site staff. Everyone was so enthusiastic and genuinely eager to help, it was a joy. I checked out early because of my travel plans, and the guy handling it was seriously worried at the thought of me leaving due to unhappiness about my stay. Very sweet. They are maybe not the most professional staff (they all seemed like they might be students), but that actually provided a nice counter point to all the corporate stuff.

All the "citizenM" branding and corporate/marketing speak is seriously annoying. Do I really want to receive an email after my stay that says "click here to see the damage", when all it means is an overview of my bill? No thanks, I thought something was amiss with how I left the room. Or as seen somewhere on the website: "Even the tallest person on earth sleeps well in our beds". Well, I'm 1.90m tall and had to do a bit of shuffling to fit in because of how the bed has walls on three sides. Equally cumbersome is all the gadgety stuff for controlling everything in the room through an iPad. If it worked it'd be neat, but half the time it doesn't. I write better Apps, and I'm a hobby developer. Same goes for the self check in which did not work online prior to my stay, nor on site.